State of Victoria is seeking an Operations Manager to lead a team of Team Managers, implementing and monitoring strategies to meet call centre performance indicators and deliver current housing initiatives. The role also covers the operations of the Housing Call Centre, including rostering, workload planning and service target achievement.
You will oversee data analysis and reporting to provide accurate feedback to call centre managers and customer service officers, and contribute to continuous
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📌 Call Centre Operations Manager – KPI & Data Analytics (East Gippsland Shire)
🏢 State Of Victoria
📍 East Gippsland Shire
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