Working with us means being part of a team that values professionalism, collaboration and community impact. You’ll enjoy:

- Salary packaging options (including novated leasing and remote area housing benefits)
- Long service leave after 5 years
- Employee vaccinations and PPE supplied
- Ongoing training and professional development

About the Role

The Direct Support Worker provides person centred support to older people and people with disability accessing Council’s Life Choices – Support Services. The role assists clients to maintain independence, wellbeing and quality of life in their own homes across the Glen Innes Severn and Tenterfield LGAs. Support is delivered in line with Council policies, service standards, and relevant legislative and regulatory requirements.

Key Responsibilities

- Provide practical daily living support including meal preparation, medication assistance, housekeeping, domestic duties, personal care and hygiene, and transport to medical and social appointments.
- Implement individual client routines and care requirements in accordance with Council’s Domestic and Personal Care standards.
- Report changes in client needs or circumstances promptly to the supervisor to support ongoing care planning.
- Apply relevant policies, procedures, standards and guidelines, seeking guidance from the supervisor when required.
- Maintain qualified boundaries with clients, carers and families, ensuring advice or personal suggestions are not provided.




- Uphold Work Health and Safety obligations, including safe work practices, hazard identification and duty of care.
- Ensure confidentiality of client information and records at all times.
- Participate in team meetings, discussions and workshops to support service delivery and continuous improvement.
- Work collaboratively with colleagues to ensure consistent, high quality support aligned with Council’s service standards.
- Provide coaching and guidance to new or relief staff as required.
- Safely operate a range of household and client support equipment including lifters, wheelchairs, domestic appliances, telephones, smartphones and IT devices.
- Undertake basic clinical tasks such as wound care under the direction of a Registered Nurse or GP.

About You

- Ability to obtain and maintain a Criminal Record/Police Check, NDIS Worker Screening Check, and NSW Working With Children Check
- Relevant qualification in Individual Support, Nursing or Community Services (or currently working towards)
- Current First Aid Certificate
- Previous experience as a Direct Support Worker or similar role within aged care, disability support or community services.

Council is an EEO employer. Women, Aboriginal people and Torres Strait Islanders, people with a disability, and members of racial, ethnic, and ethno-religious minority groups are encouraged to apply.

Bernard Smith - General ManagerPromoting a safe and healthy workplace

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📌 GDirect Support Worker (3 positions) (Glen Innes)
🏢 Glen Innes Severn Council
📍 Glen Innes