## Senior Technician, Pharmacy Support & OperationsPostuler: Melbourne, Australia: Temps Plein: Publié aujourd'hui: R2615063Cherchez-vous à faire une différence dans la vie d’un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu’organisation nous sommes unis par notre responsabilité d’œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd’hui!# **Ce que vous ferez**# **Summary:**Leads pharmacy support operations to meet throughput and quality targets across queues and tasks. Coordinates preparation of audit-ready records, logs, and reconciliations, correcting discrepancies and implementing safeguards to prevent recurrence. Explains procedures and policy implications to align stakeholders and prepare concise manager-ready summaries with options and Key Performance Indicator impacts. Diagnoses recurring errors and cycle-time delays, implements approved workflow updates, and verifies impact across the team. Applies advanced knowledge of specialized procedures, systems, and controls while serving as a subject matter resource for edge cases and guiding cross-training coverage.**Job Description:*** Leads daily operations across pharmacy support workflows by assigning tasks, monitoring queues, rebalancing work, and removing blockers to achieve service levels and quality standards.* Coordinates creation and accuracy of audit-ready documentation, logs, and reconciliations; corrects discrepancies and implements safeguards to prevent recurrence.* Explains practices, procedures, and policy implications to align stakeholders on timelines, quality standards,



and documentation requirements; prepares concise manager-ready summaries with recommendations and Key Performance Indicator impacts.* Acts as first-line escalation for complex cases; triages, resolves within authority, or documents and escalates with supporting evidence.* Modifies workflows, templates, and checklists to address control gaps or regulatory updates; trains the team and monitors adherence.* Pilots small automations or tooling enhancements per policy; documents outcomes and recommends scale-up or rollback.* Directs cross-training coverage and adjusts daily staffing and sequencing during peaks and absences; coaches peers and current staff on standard work and issue resolution..**Education:*** High School Diploma/GED or equivalent experience required.* Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or a related field, or equivalent experience preferred.* Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician or dispensing certification or licensure, or equivalent preferred.**Experience:*** 3+ years of experience in pharmacy support and operations within a regulated healthcare environment, including queue management, documentation, and quality control, or a related field required.**Ce qu’Cencora offre** Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l’offre de programmes d’avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l’ensemble de nos associés. Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l’entreprise, tandis que d’autres sont offerts par les cotisations des associés. Les offres d’avantages sociaux spécifiques peuvent varier selon l’emplacement, le poste ou l’unité d’affaires.Temps Plein

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📌 Senior Technician, Pharmacy Support & Operations (Melbourne)
🏢 MWI Buying Group
📍 Melbourne