Details - Senior Officer, Customer Care (ASK La Trobe)

Senior Officer, Customer Care (ASK La Trobe)

Job No.: 571022

Work type: Casual

- Up to a maximum of 5 months duration
- Full time/Part-time (3 days min.), casual position for an immediate start
- Peak period coverage between end of November 2026 – March 2027 between
- Contact Centre Services between 8:00am – 7:00pm
- Higher Education Officer Level 5 casual rate $55.67 per hour + super

Duties:

- Deliver an end-to-end customer experience in a fast-paced and high-volume environment through supporting all inbound and outbound enquiries (phone, face to face, CRM, live chat)
- Promptly and professionally respond to and resolve queries using comprehensive knowledge and available resources, ensuring timely and accurate information is conveyed to students
- Proactively develop, maintain and apply a thorough working knowledge of business-related information including programs, policies and procedures and ensure all university regulatory and procedural requirements are met.
- Work collaboratively within the team and as a member of the ASK La Trobe to facilitate efficient and effective customer service delivery to students and administrative support staff in the University.
- Requirement to be available full time for peak periods between December 2026 (including 24 & 28-31 December 2026 for VTAC rounds) up to February/March 2027. Part time i.e. 3-4 days can be discussed and negotiated with the right incumbent/s.
- Incumbent must be available to work between the hours of 8:00am – 7:00pm Monday to Friday.

Selection criteria:

The successful candidate must demonstrate possession of the following knowledge and skills:





- Completion of an undergraduate degree with some relevant work experience; or an equivalent combination of relevant experience and/or education/training.
- Excellent communication, written and verbal skills, with a demonstrated customer service focus and solution orientated approach.
- Excellent interpersonal skills, including the ability to develop cooperative working relationships with colleagues and stakeholders.
- Ability to provide accurate and timely advice in response to enquiries from both internal and external students and stakeholders.
- High level of proficiency in computer software packages, including word processing, spreadsheets and databases.
- Adaptable approach to individual and team task allocations and priorities.

Applications close by 11:55pm Sunday 20 th September 2026

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check or Interstate equivalent prior to commencement

Why La Trobe:

- Develop your career at an innovative, global university where you’ll collaborate with community and industry to create impact.
- Enjoy working on our inspiring and stunning campuses – the perfect hub for industry, students and academics
- Help transform the lives of students, partners and communities now and in the future

Work collaboratively within the team and as a member of the ASK La Trobe to facilitate efficient and effective customer service delivery to students and administrative support staff in the University.

Work collaboratively within the team and as a member of the ASK La Trobe to facilitate efficient and effective customer service delivery to students and administrative support staff in the University.

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📌 Senior Officer, Customer Care (ASK La Trobe) (Banyule City)
🏢 La Trobe University
📍 Banyule City