Job Description

As a Reservations Agent, you’ll be the first point of contact for many of our guests, managing enquiries and reservations with a balance of efficiency, accuracy and genuine care.

You’ll be responsible for:

- Managing guest enquiries across phone, email and online channels, providing warm, professional and knowledgeable service.
- Handling reservations from start to finish, including recent bookings, amendments, cancellations, special requests and guest preferences.
- Maximising revenue by confidently recommending room upgrades, packages, dining experiences and other hotel offerings based on guest needs.
- Converting enquiries into bookings by understanding availability, rates, promotions and hotel offerings.
- Maintaining accurate records across reservation and property management systems, ensuring all guest information and requests are captured correctly.
- Collaborating across the hotel with Front Office, Revenue, Sales, Food & Beverage and other teams to ensure guest requests are communicated and delivered effectively.
- Representing the Sofitel brand by consistently delivering refined, attentive and personalised service that reflects our luxury positioning.

📌 Reservations Agent (Sydney)
🏢 AccorHotel
📍 Sydney