Title of Position: Administrative Assistant and Student Receptionist, Wellbeing Centre

Type of Appointment: 5 days per week, Term Time (excludes School holidays)

1 Context

Established in 2001 in a picturesque setting in Caloundra on the Sunshine Coast, Pacific Lutheran College is a leading K-12 learning community that is innovative, dynamic and progressive. Firmly underpinned by the values and traditions of excellence of Lutheran Education in Australia, students have achieved outstanding success in the academic, sporting and cultural dimensions of their lives. Enrichment programs in all three areas have enabled students to explore their potential.

Pacific has established a strong academic culture, which promotes thinking, deep understandings and creativity based on the learnings of Harvard’s Project Zero team. The synergy of these programs with the research of positive psychology and Lutheran theology provides for a rich whole of life learning culture.

Unique experiences provided through the College’s excellent outdoor education, pastoral care and personal development programs, and the opportunities provided through academic, sporting and cultural learning, support an enriching whole of life education. Active involvement in local and international community service projects broaden young people’s world view and sense of efficacy.

Our staff take advantage of flexibility in physical and virtual spaces to support an increasingly personalised approach to learning for our young people. Pacific has a seamless curriculum across Kindergarten to Year 12 with teams of teachers working across the four subgroups of the College. Staff are expected to learn collaboratively to contribute to a whole school approach as they lead learning in the Foundation College (Kindergarten-Year 2), Junior College (Years 3-5), Middle College (Years 6-9) and Senior College (Years 10-12).

Salary and related conditions are as per the current Queensland Lutheran Schools’ Single Enterprise Agreement.

2 Role Description The Administrative Assistant and Student Receptionist provides assistance to the College administration by performing a range of clerical and administrative duties with a particular focus on the day to day operation of the Wellbeing Centre.

As a staff member within a Christian school, the Administrative Assistant and Student Receptionist will be expected to support and contribute to the growth of a strong Christian faith learning community through personal example and professional leadership.

The Administrative

Assistant and Student Receptionist will be responsible for providing professional and confidential administrative support to the Pastoral Care Team, including Heads of House, College Counsellors, Heads of Student Engagement Middle and Senior College and the Director of Student Engagement.

As a restructured position, the specific duties may vary by negotiation over time.

The Administrative Assistant and Student Receptionist is directly responsible to the Senior Executive Assistant and Office Manager and works in collaboration with the Administrative Team and shall be willing to be a positive and supportive team member.

As a regular point of contact between the College and parents, staff, students and community members, the Administrative Assistant and Student Receptionist is expected to:

Strengthening Lutheran Identity

- Support the Lutheran ethos of the College. This would include involvement in staff devotions and retreats.

Enhancing Excellence in Teaching and Learning

- Provide administrative services to the Pastoral Care Team to enhance the quality of learning experiences for students.

Engage in Ongoing Improvement and Innovation

- Engage in ongoing professional learning to update knowledge and practice, targeted to professional needs and College priorities.
- Contribute to professional discussion with colleagues in a range of forums to evaluate practice directed at improving professional knowledge and practice and the educational outcomes for students.
- Engage in reflection, collaborative planning, monitoring and review.

Community Building The Administrative Assistant and Student Receptionist is an important connection point for students and community members and has an important role in the building of community through the following:





- Foster effective learning partnerships with students, staff, parents and members of the wider community.
- Demonstrate responsiveness in all communications with parents/carers and staff, providing a welcoming environment for students, staff, parents and community members.
- Adhere to the College Code of Conduct and act professionally and confidentially at all times in dealing with students, staff, parents and members of the community.
- Maintain a positive work environment through support of the administrative team members, flexibly adjusting to changing demands of the work environment. This would include the sharing of tasks.

Leading Effective Organisation and Management The Administrative Assistant and Student Receptionist is expected to be able to work with minimum direction and provide accurate, timely administrative service to the Pastoral Care Team in the following areas:

- Assist the Administrative Assistant, Wellbeing Centre in the recording of student absentees, late arrivals, early departures, student behaviour data entry, reports, phone messages, communication to students, staff and the community.
- Attend to counter, phone and digital enquiries from students, staff, parents and the community in a professional and respectful manner.
- Assist in the management of lost property and ensure the cleanliness and efficient operations of the Wellbeing Centre by maintaining good housekeeping standards.
- Prepare power point presentations for weekly assemblies and other relevant resources consistent with the brand of the College with a good attention to detail.
- Provide administrative support to the Pastoral Care Team including maintaining calendars, proof-reading, organising meetings and communication as required.
- Assist in the preparation of events and excursions by producing rolls, reports and communication including distributing information, recording responses and providing reports.
- Produce College communication, including electronic communication to a high standard in keeping with the brand of the College, including letters and communication to staff, students and parents.
- Maintain a stocktake of equipment, student badges, cleaning products and allied items, and assist with the allocation, storage, replacement and ordering of items.
- Confidentially manage student, staff and family data in a variety of databases and software programs as required.
- Support the Pastoral Care Team and Administrative Team in evacuation and lockdown processes as required, keeping the relevant documents and resources up to date and ready for use.
- Maintain office equipment and supplies as required.
- Complete tasks as directed by the Office Manager and assist other administrative personnel in their roles including relief for front reception and junior reception when required.
- Have an awareness of personal health and wellbeing for themselves and their colleagues.
- Adhere to the workplace health and safety requirements of the position.
- Maintain high levels of confidentiality.

3 Workplace Health and Safety Effective implementation of the School’s Workplace Health and Safety Manual requires the active involvement of all employees. All employees have an obligation to comply with statutory and organisational requirements, procedures and rules that are intended to protect the health and safety of persons at the workplace including the general public. All Academic and Ancillary staff must perform work safely in accordance with the training (induction and annual) they have received and report substandard work conditions or practices.

For the complete list of requirements please see the position description on the College website via this link: Career Opportunities - Pacific Lutheran College

4 Commitment to Child and Cultural Safety

Pacific Lutheran College, Pacific Lutheran Early Learning Centre and Pacific Lutheran College Outside Hours School Care (OSHC)



are committed to providing environments where children and students are safe, supported, and able to thrive. We have zero tolerance for child abuse, harm, neglect, or exploitation in any form. The safety and wellbeing of children and students is our highest priority and the paramount consideration in all decision‑making involving children and students.

We recognise that safeguarding children and students requires deliberate, consistent action. This includes maintaining strong systems, building capability across our workforce, and ensuring that concerns are taken seriously and acted upon without delay.

We are committed to

- acting with the safety, wellbeing and best interests of children and students as the paramount consideration at all times
- meeting the 10 Child Safe Standards in every part and activity of our organisation
- creating culturally safe environments that are free of racism and discrimination, and upholding the right to cultural safety of all children, and especially those who are Aboriginal persons or Torres Strait Island persons (the universal principle)
- creating and maintaining environments that prevent harm and reduce risk through strong governance, supervision and secure practices
- listening to, respecting, and taking seriously the voices of children and students
- responding promptly and appropriately to concerns, disclosures, or allegations, including through fair and child‑centred processes
- complying with all legislative and regulatory child safety obligations, including mandatory reporting and the Reportable Conduct Scheme

This commitment will be communicated to children, students, families and staff. Pacific Lutheran College, Pacific Lutheran Early Learning Centre and Pacific Lutheran College Outside Hours School Care (OSHC) will maintain accessible pathways for raising concerns. We are committed to regular training and educating our workers (including staff, volunteers, contractors, and leaders) on child and cultural safety. We do not tolerate child abuse or harm, racism or discrimination. We will take the steps necessary in line with our policies, procedures, risk management practices and codes of conduct to ensure that we maintain child and culturally safe environments. All workers (including staff, volunteers, contractors, and leaders) share responsibility for child safety and wellbeing and are expected to uphold this commitment in their roles. 5 Selection Criteria

As a key administrator in the support of the leadership of the day to day and pastoral care activities within the College, the successful applicant will be expected to have or have the ability to acquire:

SC 1. Demonstrated ability to support the Christian ethos of the College.

SC 2. Demonstrated professional skills in reception and administration. The ability to use Microsoft Power Point, Word and Excel is essential with data base experience advantageous. Similar experience within a school environment would be an advantage. The successful candidate will be expected to show initiative, work with minimal direction and contribute to continual improvement.

SC 3. An understanding and commitment to workplace health and safety within the day to day operations and activities of the College with a focus on student reception and wellbeing.

SC 4. Demonstrated high levels of interpersonal capabilities in areas such as teamwork, organisation, time management and communication. Applicants should demonstrate highly developed written and verbal skills, confidentiality, confidence and be able to work professionally in a busy environment. A commitment to ongoing learning and professional development will be required.

6 Knowledge, Qualifications and Application Process The successful applicant must have experience in using Microsoft Office software and data management systems.

Employees must have or be eligible to acquire a Blue Card, maintain their Suitability to Work with Children requirements and meet other mandates as specified by the government for working within schools. Please feel free to contact the Principal in relation to any queries regarding your application.

Applicants must address the selection criteria and forward their application and cover letter to Dr Bronwyn Dolling, Principal, via email to [email protected] by midday on Friday 25 September 2026.

📌 Administrative Assistant and Student Receptionist, Wellbeing Centre (Meridan Plains)
🏢 Pacific Lutheran College
📍 Meridan Plains