Applications, Data & AI Solutions Officer (Onsite)

Strengthening Human Connection Through Purposeful Technology

Reflex Technology Group exists to strengthen human connection through technology that is purposeful, intuitive and genuinely transformative. We partner with organisations that care including schools, aged care providers and not‑for‑profits to help them unlock potential, reduce complexity, and improve wellbeing for the communities they serve.

Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?

RTG is seeking an Applications, Data & AI Solutions Officer to join our Applications and Data Solutions team.

This role is primarily focused on delivering high-quality application, database and reporting support to education-sector clients. You will act as a key point of contact for support requests, troubleshoot issues, maintain data integrity and collaborate with clients, vendors and internal teams to deliver effective outcomes.

While support remains the core function of the role, you will also have opportunities to contribute to projects, process improvement initiatives, reporting solutions, automation activities and emerging AI-related opportunities as your capability and experience develop.

What you’ll do:

Application, Data and Reporting Support

- Provide first-level application, database and reporting support to RTG clients.
- Investigate, prioritise and resolve support requests in line with agreed SLA and XLA targets.
- Support data integrity, system administration and reporting requirements.
- Develop and maintain reports, dashboards and data solutions using SQL, SSRS, Crystal Reports, Power BI, Fabric and related technologies.




- Support integrations and administration across education platforms including Synergetic, Schoolbox, SIMON, SEQTA, Canvas and related systems.
- Work with vendors, clients and internal teams to resolve issues and improve outcomes.
- Identify recurring issues and contribute to sustainable solutions and process improvements.

Documentation and Training
- Maintain technical, user and support documentation.
- Create knowledge base articles and training materials.
- Deliver training and knowledge sharing to clients and colleagues where required.

AI and Automation Awareness
- Build awareness of AI, automation and emerging technologies that may improve reporting, support and service delivery.
- Use approved AI tools responsibly in accordance with organisational and client requirements.
- Identify opportunities for automation, process improvement and operational efficiencies.
- Contribute to projects, AI initiatives and continuous improvement activities where appropriate.

Who you are: You are a service-oriented technology qualified who enjoys solving problems, helping clients and continuously learning.

You

- Take ownership of issues and follow through to resolution.
- Communicate clearly with both technical and non-technical stakeholders.
- Manage competing priorities effectively in a client-facing environment.
- Have an interest in AI, automation and emerging technologies.
- Work collaboratively and understand when to seek specialist guidance.

What You Will Bring:

Essential





- Take ownership of issues and follow through to resolution.
- Communicate clearly with both technical and non-technical stakeholders.
- Manage competing priorities effectively in a client-facing environment.
- Have an interest in AI, automation and emerging technologies.
- Work collaboratively and understand when to seek specialist guidance.

Desirable
- Experience with Synergetic, Schoolbox, SIMON, SEQTA, Canvas or similar education-sector platforms.
- Experience in education technology or supporting education-sector clients.
- Experience using AI tools such as Microsoft Copilot, ChatGPT, Gemini or Claude.
- Exposure to PowerShell, automation tools, APIs, integrations or Power BI development.
- Participation in technology, reporting, automation or improvement projects.

Deeper practical AI, automation, data or project experience would be highly regarded, but it is not a mandatory requirement for the role. Why you’ll love working at RTG

Our brand values shape how we work, connect and lead:

We move forward together

We partner deeply — with clients and each other — always as one team.

We strengthen human connection

Technology should feel intuitive, supportive and meaningful.

We stay curious

We question. We explore. We continuously learn and share knowledge.

We make a positive difference

Our work improves lives, communities and outcomes.

We act with integrity

We build trust through ownership, transparency and doing what’s right.

Requirements

- Australian citizenship or permanent residency
- National Criminal History Check
- Working with Children Check
- Driver’s licence and willingness to travel to client sites
- Willingness to work in an onsite and client-facing environment.

📌 Applications and Data & AI Solutions Officer - 2026 (Melbourne)
🏢 Reflex Technology Group
📍 Melbourne