We are looking for a dedicated professional to deliver high-quality participant and administrative support for a Federal Government agency based in Robina. This prospect runs through to the 31st December, with the chance of extension and is paying $43.82/hour plus super.
This role is crucial in supporting the community and key stakeholders by acting as a first point of contact and resolving issues with empathy and clarity. You will support a busy service delivery team by managing workflow, data entry, and participant enquiries while ensuring a professional and welcoming environment for all office visitors.
Candidates MUST be an Australian Citizen to apply.
Key Responsibilities
- Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.
- Operating the front reception and assisting visitors with self-help kiosks and online support tools.
- Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
- Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
- Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
- Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
- Receiving and recording complaints and other feedback within business systems.