Account Manager - Project PARGO

Project PARGO is Australia’s first drinkware company to give back!

We design and build Premium Insulated Drinkware and outdoor products that are built to take you beyond. With every purchase, we provide people in need access to clean water! Our products are strong, stylish & keep your drinks SERIOUSLY Hot/Cold for hours.

We have an exciting opportunity for a full-time Account Manager to join our team, based in-office at our Coolum Beach location!

You’ll become the single point of contact for every direct enquiry that comes into PARGO - wholesale and corporate co-brand alike and you’ll own the full account lifecycle from first order through to becoming one of our most valued, long-term partners. Turning every enquiry into a thriving, well-looked-after relationship.

Nurturing our existing account base of 400 retailers and 100’s of corporate clients, keeping PARGO front of mind and providing up to date news about new products and our clean water projects.

We’re looking for someone who thrives on sales and relationship-building, has sharp attention to detail, and holds excellent knowledge of account management, operations and customer service.

We are searching for someone who not only has the above skills but shares the same value we do, that everyone deserves access to clean water.

About the role

Full-time, in-office position based at Coolum Beach

- Working in collaboration with the Co-Founder, and acting as the primary point of contact for all direct enquiries, wholesale and corporate co-branded alike

- Responding to and managing all incoming enquiries, including identifying if the customer or client is the right fit for the brand, and converting enquiries into new accounts

- New customer onboarding and account set-up,



including custom co-branded orders, digital examples, production and logistics coordination

- Nurturing new accounts closely after their first order to build a strong long-term relationship from day one

- Running monthly account audits across our customer base to identify accounts that are due for a reorder and proactively reaching out to secure it

- Managing our major retailer relationships and general sales support for all wholesale customers

- Overseeing order forms, processing wholesale and corporate orders, and sending invoices — ensuring all accounts are paying on time and following up on overdue payments

- Keeping stock levels front of mind for our accounts, communicating when products are out of stock and when they’re coming back in

- Coordinating new product launches, making sure every customer receives the marketing support behind each launch and has the prospect to order in

- Ensuring retail and corporate customers receive regular communications on all Project PARGO new product releases, activities and clean water projects

- Keeping our stockist list accurate and up to date at all times

- Upkeep and control of the CRM system, ensuring all account data and order history stays accurate, under the direction of the Sales Manager

- Bringing new strategic ideas to help us grow and better support our accounts

Skills and experience

- Proven experience in account management,



customer relations and/or sales, ideally managing a portfolio of retail or corporate accounts.

- Strong ops and process mindset - comfortable owning invoicing, payment follow-up, order forms and stock communications with accuracy and consistency

- Excellent communication skills & a natural passion and enthusiasm for customer service and relationship management
- A self-motivated, independent worker who also thrives as part of a small team
- A keen eye for detail and an understanding of what makes a premium, well-executed co-branded product

- Experience with CIN7 is desirable

- Experience with Xero and Excel skills

- Experience with an inventory management system and its associated integrated systems, essential for a retail business

- Experience with B2B Ordering Platforms, i.e Brandscope

- Outstanding organisational and time management skills, with the ability to run a disciplined monthly account review cadence
- An ability to successfully manage fluctuations in processing volume, including a high-pressure environment during sales periods

- Important to have a connection and passion for our ethos (sustainability, clean water giving & adventure)

- Must be a permanent resident of Australia and live in (or be willing to relocate to) the Coolum Beach / Sunshine Coast area

- This is a full-time, in-office position based at our Coolum Beach location

Upon application, make sure to include

- Cover letter

- CV

We can’t wait to hear from you and welcome another like-minded human to our team! Submit your application today! We will be contacting candidates with the right experience as we receive their applications.

Welcome to email Co-Founder, Ellie directly: *@projectpargo.com

📌 Accounts Manager (Coolum Beach)
🏢 Project PARGO
📍 Coolum Beach