About the Role

We are looking for a friendly, organised and proactive Administration Officer to join our team.

Reporting to the Managing Director, this is a varied all-round administration role supporting the day-to-day operations of the business.

As the first point of contact for visitors and incoming enquiries, you will manage our front reception area and provide professional and welcoming customer service. You will also work closely with our small admin team as well as production and logistics teams, assisting with general administration, customer enquiries, accounts management and other day-to-day business requirements.

No two days will be exactly the same, so this role would suit someone who enjoys variety, is happy to help wherever needed and can confidently manage multiple priorities with a confident phone manner and a customer service approach.

Key Responsibilities

Reception & Customer Service

- Manage the front reception area and provide a friendly and skilled first point of contact for visitors, customers, suppliers and other guests.

- Answer and direct incoming telephone calls and enquiries.

- Monitor shared email inboxes and ensure enquiries are responded to or directed to the appropriate person.

- Assist customers with general enquiries and provide timely and professional customer service.

- Receive and coordinate visitors, deliveries, contractors and other guests attending site.

- Maintain a tidy, organised and welcoming reception and administration area.

General Administration

- Provide general administrative support across all areas of the business.





- Complete data entry and maintain accurate records within company databases and systems.

- Prepare, update, file and distribute business documents and records.

- Assist with ordering office supplies and maintaining appropriate stock levels.

- Assist with filing, scanning, printing and general document management.

- Support communication and coordination between departments.

- Assist managers and employees with general administrative requirements.

- Provide support to the wider administration team and assist with training and guidance where required.

Operational Support

- Coordinate and prepare information relating to daily truck loads and deliveries.

- Liaise with production, dispatch, logistics, sales and other departments to ensure information is communicated effectively.

- Assist with freight, customer orders, deliveries and other operational administration as required.

- Follow up outstanding tasks and information to help ensure the smooth day-to-day operation of the business.

Safety & Workplace Responsibilities

- Maintain a clean, organised and safe workspace.

- Follow workplace health and safety policies and procedures.





- Take reasonable care for your own health and safety and ensure your actions do not put others at risk.

- Promptly report hazards, accidents, injuries and near misses to your manager.

About You

We are looking for someone who is approachable, organised and willing to get involved in all aspects of administration.

Ideally, you will have:

- A current C Class Driver's Licence.

- Previous experience in administration, reception, customer service or a similar role.

- Good computer skills and proficiency in Microsoft Office, including Excel, Word and Outlook.

- Excellent verbal and written communication skills.

- Strong organisational and time-management skills.

- Good attention to detail and accuracy.

- A friendly and professional manner when dealing with customers and visitors.

- The ability to confidently answer phones and manage a busy reception environment.

- The ability to prioritise and manage multiple tasks.

- A reliable and punctual approach to work.

- A positive "can-do" attitude and willingness to help wherever required.

- The ability to work independently while also being a supportive member of the wider team.

- The confidence to communicate with people across all levels of the business.

Experience within agriculture, food manufacturing, production or logistics would be advantageous but is not essential.

Above all, we are looking for a genuine all-rounder who enjoys variety, takes pride in being organised and is willing to pitch in and support the team wherever needed.

📌 Administration Officer (Northcliffe)
🏢 Bannister Downs Dairy
📍 Northcliffe