Assistant Advisor myCareer

Clerk Grade: 05/06

Salary Range: $102,936 - $113,579 per annum plus superannuation and annual leave loading

Employment Type: Ongoing, Full-Time opportunity (35 hrs p/week)

Location: Parramatta with hybrid working arrangements The Role

As Assistant Advisor myCareer, you will provide customer-focused system administration and operational support for myCareer, the Department’s human capital management system powered by Cornerstone OnDemand. Working collaboratively in a fast-paced team, you will help deliver reliable services, respond to client needs and support projects across learning, performance and recruitment.

Responsibilities include:

- Provide first-level, customer-focused support and respond promptly to system enquiries and issues
- Complete Cornerstone OnDemand administration activities that support efficient, reliable and fit-for-purpose services
- Coordinate project activities and contribute to delivering agreed outcomes within time, cost and quality expectations
- Research and interpret information to support business cases, project deliverables and decision-making
- Prepare and maintain system documentation and collate information for reporting, monitoring and evaluation
- Provide accurate system administration support and training to internal and external clients
- Maintain accurate records and databases in line with relevant systems, processes and policies

About you You will be organised, adaptable and committed to delivering quality customer service while managing competing priorities.

Essential criteria





Applicants must have demonstrated hands-on experience administering and supporting Cornerstone OnDemand across all modules used by myCareer, excluding Compensation. This includes:

- Learning,
- Performance,
- Recruitment,
- Succession and Core Platform Administration.

For further information about the role, please contact Henry Parsons at [email protected] Working at Department of Customer Service The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Salary Grade 05/06, with the base salary for this role starting at $102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via [email protected].





Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday, September 18th, 2026 at 10:00 am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our excellent state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Assistant Advisor myCareer (Sydney)
🏢 myCareer - NSW Government
📍 Sydney