Temporary Contract opportunities

Are you working in a contact centre or a customer facing role, Love helping people? Good on the phone? Keep calm when things get busy? We’d love to hear from you.

We’re recruiting Call Centre Customer Service Officers as the first point of contact for our customers Monday–Friday only (no weekends or public holidays). This is a great opportunity for candidates who enjoy problem-solving, variety rather than repetitive script reading, learning new systems, and communicating clearly over phone and email in a fast-paced environment.

LET’S EXPLORE THE JOB

What you'll be doing:

- Handle inbound customer calls, providing clear, accurate advice and assistance across Council services and operations.
- Proactively resolve customer enquiries by asking effective questions, understanding customer needs and using sound problem-solving, negotiation and conflict management skills.
- Use Council’s knowledge systems to provide consistent information and achieve timely resolutions.
- Navigate multiple systems while accurately recording customer information and service requests in line with Council standards, processes and policies.
- Work as part of a structured and supportive Customer Service Centre team.
- Develop and maintain a strong knowledge of Council services, processes and customer service expectations.
- Champion the customer experience and contribute ideas that support continuous improvement, better service delivery and team performance.
- Build and maintain effective working relationships with internal teams and stakeholders.

Read the position statement here and learn more about this exciting chance. LET’S HEAR ABOUT YOU To be successful in this role, you will have:

- A minimum typing speed of 45 words per minute, with an accuracy rate of 95% or higher.
- Strong computer skills, including intermediate capability across standard business applications such as Microsoft Office, Outlook and Teams,



with the ability to confidently work across multiple systems, applications and telephony tools.
- Previous experience in a customer service role, such as a call centre, administration, retail or similar, or a Certificate III or higher in a relevant qualification.
- The ability to efficiently manage a high volume of customer enquiries while maintaining accuracy, professionalism and a strong customer focus.
- Excellent communication and listening skills, with the ability to explain information clearly, professionally and confidently to a diverse range of customers and stakeholders.
- Sound problem-solving, negotiation and conflict resolution skills, with the ability to remain calm and professional when dealing with challenging situations.
- The ability to learn quickly and adapt to current technology, systems and changing processes.

LET’S REVEAL THE PERKS

- Competitive salary from $78,934 to $91,735 per year plus 12% superannuation
- Initial Temporary 6-month Contract
- Full-time: 35 hours per week, Monday to Friday, with shifts rostered between 8.00 am and 5.00 pm. Or Part-time: 20 hours per week, Monday to Friday, with hours suitable for school hours.
- Office-based, Monday to Friday.
- Learning and development opportunities
- Supportive, empowering, and collaborative work environment
- Wellbeing initiatives including discounted gym memberships, social club, flu vaccinations, EAP support, and more
- Click here to view more perks!

CHOOSE THE LAKE MAC WAY We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold.



When you join the team at Lake Macquarie City Council, you join a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability.

We understand the skills and attributes veterans can bring to our Council.

LET’S START

- If this job sounds like you, we would love to hear from you! Get your application in by 11:59pm, Sunday 27 September 2026
- Previous applicants need not apply
- For enquiries related to the duties of the role, please contact Josie Burns, Coordinator Customer Service Centre, on [02 4921 0425](tel:02 4921 0425) or via email [email protected]
- If you need assistance submitting your application click here or please contact Blair Stevenson, Talent Attraction Partner, on 4069 0083 or via email [email protected]
- Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you!
- To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.
- Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.

📌 Call Centre - Customer Service Officer (Speers Point)
🏢 Lake Macquarie City Council
📍 Speers Point