Where your work matters to the community.

**Where your well-being matters to us.Job Summary

Do you have experience providing high-quality administration, reception and client support in a busy and varied environment?

We are seeking a Support Officer to provide flexible administrative support across Injury Matters. You will assist with reception and client enquiries, maintain accurate records and systems, support routine administrative processes, and provide day-to-day administrative assistance to help our teams effectively deliver Injury Matters’ programs and services.

Who are we?

We’re Injury Matters, WA’s injury prevention and recovery specialists.

Our team has been helping people across WA prevent and recover from injuries since 1992. From road safety to trauma recovery and falls to substance-related harm, we lead vital, often life-saving injury solutions and collaborations that empower us all to live life to the full. At home. At work. And on the go.

Join us. Develop career and community programs that matter.

At Injury Matters, you’ll be part of an innovative, close-knit team that plans, tests, delivers and evaluates life-changing injury prevention and recovery support programs across WA. A caring team where your ideas and well-being will be equally valued. A progressive environment where you can make your mark and make a difference in your community.

Your Responsibilities

1. Provide reception services to Injury Matters, including efficiently answering and directing telephone calls, responding to general enquiries, and greeting visitors and clients.
2. Provide general administrative support across the People and Systems and Recovery Support Business Units, including document preparation, filing, data entry, scanning and other administrative tasks as required.
3. Monitor relevant shared mailboxes and action or direct correspondence to the appropriate team member in accordance with established processes.
4. Assist with the maintenance and ordering of office supplies.
5. Assist with client intake and associated administration, including entering and maintaining client information within relevant systems in accordance with established processes.
6. Assist with data entry and maintenance of organisational records and internal systems, ensuring confidentiality, accuracy and compliance with established processes.
7. Provide administrative assistance with routine finance processes, including accounts processing, invoicing, payments, reconciliations, and payroll as directed.





Working at Injury Matters Injury Matters is a family-friendly, flexible workplace. We value our team and are committed to providing an enjoyable, dynamic work environment and a great place to work! Injury Matters has undergone a significant transformation, and we are looking to continue our growth. We need great people to join us, and we empower our team to help shape our future and take us to the next level. You would be genuine in wanting to make a difference in the prevention of injury and supporting people affected.

What do we offer?

Be part of an organisation where everyone knows your name and enables team members the chance to build meaningful collegial connections. We also have a range of benefits to support you and the essential things to ensure you have a balance outside of work.

Family Support: Our team has many flexible working arrangements to support and encourage a healthy work-life balance. Additionally, for full-time and part-time team members, we provide three extra days of paid leave (pro-rata) and unpaid leave for casuals, over the Christmas period, which are above and beyond the standard leave entitlements, ensuring you have more time to spend with loved ones during the holiday season.

Professional Development: We encourage your ongoing professional development with individualised plans driven by you, for you. We encourage you to identify training, projects, tasks, or even subject areas outside of your current role that you would value exposure to.

Community Support: Not only will you be making a difference in injury outcomes, but you will also have volunteering opportunities to support other causes that support positive community outcomes.

Wellbeing: We have a range of wellbeing activities for you to join in on, such as bringing your pet to work, numerous morning teas (it's always someone's birthday) and regular team-building events. We evolve these in line with suggestions from our team. We love trying new ideas that support our team.

Financial: You also have the added benefit when taking annual leave to receive a 17.5% annual leave loading - a little extra for spending on holidays. We offer competitive pay that is above award rates.



Additionally, for added convenience, we have pool cars available for ourteam, so there is no need to worry about driving your car to meetings.

Employee Assistance Program (EAP): We know that people who want to make a difference have big hearts. At Injury Matters, we believe mental health is equally as important as physical health. Our EAP is available confidentially to all team members.

The technical bits

This position is a casual role based in our Leederville office and will primarily provide coverage for rostered days off, planned leave and unplanned leave.

Wednesday availability is a requirement of the position, with additional shifts offered based on operational and leave coverage requirements. Shifts will generally be approximately 7.5 hours in duration.

To support a successful commencement in the role, the successful candidate will be required to undertake one week of full-time training and induction upon commencement. You will also be required to provide a current satisfactory Police Clearance, and a valid Driver's Licence is necessary.

How to Apply

If you’re passionate about making a difference in the Western Australian community and believe you have the skills and experience we’re looking for, we’d love to hear from you. Please complete your application by submitting your resume and a short cover letter to outline your suitability*.* Unfortunately, we will not be accepting applications from recruitment agencies at this time. Additionally, we are unable to support visa sponsorships.

Injury Matters is dedicated to fostering a diverse workforce and actively encourages applications from individuals of Aboriginal and Torres Strait Islander descent, those from culturally and linguistically diverse backgrounds, as well as individuals with disabilities. Our office is situated in a building that prioritises accessibility, and we are open to discussing flexible arrangements during the recruitment process.

As part of the recruitment process, Injury Matters utilises HR Partner to collect and store personal data. By submitting your application, you consent to Injury Matters storing data and personal and sensitive information provided in your application via HR Partner for current and future vacancies.

Please be advised that we will start interviewing candidates as soon as we receive applications and reserve the right to close the advertisement prior to the closing date. Only shortlisted candidates will be contacted.

📌 Casual Administration Support Officer (Leederville)
🏢 Injury Matters
📍 Leederville