Join a purpose-led national organisation where your judgement, communication skills and ability to handle complex matters will have real impact.

Our client is a well-established national not-for-profit with a strong social and economic purpose.

The role has a significant focus on sensitive and complex complaints , where sound judgement, emotional intelligence and strong communication are critical. You will manage matters from intake and triage through to resolution, while also gaining broader exposure across governance, risk, compliance, privacy and assurance.

The opportunity

- Manage the intake, assessment, triage and resolution of complaints
- Handle sensitive matters and recognise when escalation is required
- Support enterprise risk activities, including risk registers and assessments
- Contribute to governance, compliance and organisational reporting
- Support assurance activities and ISO obligations across quality, safety and environment
- Help improve frameworks, processes and controls across the broader function

What we’re looking for




- Experience in complaints, investigations, dispute resolution, case management or a related area
- Strong judgement, maturity and emotional intelligence
- Excellent written and verbal communication
- Some exposure to governance, risk, compliance or regulation
- A hands-on, curious approach and interest in broadening into GRC
- A respectful and culturally aware style when dealing with a broad range of stakeholders

This role would particularly suit someone who has built robust complaints or investigations experience and is now looking for more ownership, broader exposure and the chance to develop across governance, risk and assurance . There is an attractive remuneration package on offer for the successful candidate - circa $125K to $145K plus salary packaging benefits.

Please apply of you can email Jerin Chowdhury at [email protected] , or call 0435 903 532 .

📌 Complaints Manager & Governance Officer (Sydney)
🏢 PX Resources
📍 Sydney