At Expert Hearing Care, we believe every conversation is the start of a better hearing journey. We’re looking for a friendly, organised, and client-focused Contact Centre Operator to join our team and be the welcoming voice for new clients.

What You’ll Do

- Handle incoming phone calls and online enquiries with professionalism and empathy.
- Book and manage client appointments using our scheduling system.
- Provide clear information about our services and guide clients through their first steps.
- Maintain accurate records of enquiries and bookings.
- Work collaboratively with our clinical and front-of-house teams to ensure seamless client experiences.

What We’re Looking For

- Solid communication skills – both verbal and written.
- A calm, patient manner when assisting clients.
- Confidence using computer systems and managing multiple tasks.




- Previous experience in customer service, reception, or contact centre roles is highly valued.
- A genuine interest in helping people and making their journey positive from the very first call.

Why Join Us?

- Be part of a supportive, client-focused team.
- Make a real difference in people’s lives by helping them access better hearing care.
- Enjoy a collaborative workplace culture with opportunities for growth.
- Competitive salary and staff benefits.

Job Types: Full-time, Part-time

Pay: From $53,000.00 per year

Benefits

- Profit sharing

Experience:
- Customer service: 2 years (Preferred)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Contact Centre Operator (East Cannington)
🏢 Expert Hearing Care
📍 East Cannington