Trilogy Care Pty Ltd in Brisbane seeks a Senior Collections Lead to manage a portfolio of high-value and sensitive accounts with empathy while ensuring compliant collections practices. You will coach junior staff, drive sustainable payment plans, and deliver transparent reporting in a regulated health care context.
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The role emphasizes handling hardship with sensitivity, process improvement, and leveraging AI-enabled tools to support decision making within the health care regulatory framework.
📌 Senior Collections Lead - Empathy, Compliance & AI (Queensland)
🏢 Trilogy Care
📍 Queensland
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