At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.
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The Blue Box.
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Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world's most exquisite designs.
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From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world's most recognizable luxury brand.
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Are you passionate about delivering exceptional luxury client experiences? Do you thrive in a fast-paced environment where sales, service and people leadership come together? Are you looking for an opportunity to further your career within luxury retail?
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An opportunity has arisen for an experienced Client Care Center Manager to join our Omnichannel team in Sydney CBD on a 6-month contract.
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As a Client Care Center Manager, you will:
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- Lead a team of Client Care Advisors to achieve sales, service and productivity targets, while delivering an exceptional Tiffany & Co. experience across all client touchpoints.
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- Drive the daily performance of the Client Care Center using business insights and KPIs to identify opportunities and achieve sales and service objectives.
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- Coach and develop the team through regular feedback, performance management and talent development.
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- Ensure exceptional service levels across phone, messaging, live chat and email channels, continuously elevating the client experience.
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- Partner closely with Ecommerce and Retail teams to deliver a seamless omnichannel client journey, including Ship from Store and new technology initiatives.
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- Build strong cross-functional relationships with Retail, Ecommerce and Distribution Centre teams to support business priorities and operational excellence.
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- Oversee operational compliance, reporting and procedures to ensure a high-performing and engaged team environment.
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To be successful in this role, you will:
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- Have 5+ years' experience in customer service, retail or a call centre setting, with proven people leadership experience.
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- Have excellent communication, problem-solving and organisational skills.
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- Have experience working with digital, ecommerce or omnichannel platforms.
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- Have flexible working availability, including evenings and weekends.
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Why Tiffany?
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- Great learning and development opportunities.
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- Join the largest luxury conglomerate in the world: LVMH!
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- Collaborative work environment in our luxury offices in the heart of Sydney.
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This is a 6-month contract opportunity based in our Sydney CBD office.
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Job Info
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- Locations Sydney Office
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📌 Client Care Centre Manager (New South Wales)
🏢 Tiffany
📍 New South Wales
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