The City of Subiaco is in a period of significant growth, with new residential developments, refreshed main streets and public spaces and an expanding mix of retail, dining, culture and recreation. We are working closely with the community, businesses and partners to guide this change while maintaining Subiaco’s heritage, character and identity. This is an exciting opportunity to contribute to a city with a strong sense of place and vision for the future.

If you have a passion for parks, the workplace and supporting our community we would love to hear from you.

About the Role An exciting 17-month maximum term, full-time opportunity this role sits in the Parks and Environment team within the Technical Services directorate and will provide a high standard of customer service and administrative support in a qualified, efficient and courteous manner.

The key responsibilities of this role include:

- Answer all incoming phone calls, CRM, TechOne/CIA and email inquiries, politely and efficiently to both internal and external stakeholders.
- Provide administrative support to the Manager, Coordinators and Officers within the Parks & Environment Branch.
- Complete formatting of letters, memos, tenders and other documents as required.
- Maintain Parks and Environment services digital filing system.
- Ensure all corporate documents are saved into the City’s records keeping system.
- Maintain and update the Branches web pages.
- Responsible for the processing of utility bills.
- Responsible for raising purchase orders and authorising payments as per delegations.
- Manage the park booking process for events and functions in the City’s parks.
- Deliver process improvements in the administration of the departments functions.

Further information about this position can be found on the position description, found with this advertisement on the City's website.

Essential Requirements





- Highly developed and proven interpersonal and communication skills
- Demonstrated ability to establish, develop and maintain new systems, strategies and procedures
- Excellent written and oral communication skills
- Adaptable and willing to accept and engage in Change Management/Processes
- Well-developed ability to use corporate computer systems such as TechOne/CIA, CRM, CM9, Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
- Certificate or Diploma in Business Administration, Customer Service and/or other relevant experience.
- Demonstrated understanding in the role and function of a Parks and Environment team within a Local Government context.

Salary Package In line with the City of Subiaco Inside Staff Industrial Agreement 2025, this position is classified as a Level 4. The salary range is $76,818.36 to $87,630.80 per annum, exclusive of superannuation.

Working for the City of Subiaco The City of Subiaco’s culture is community-focused, collaborative, inclusive and safety-oriented. On joining the team, you’ll receive great benefits, including training and development opportunities to expand your talents. Whether you’re located in an office or out in the field, everyone who works at the City reflects the values of Supportive, United, Bold and Impactful.

Benefits to help you a achieve a positive work-life balance include, but are not limited to:

- Up to 5 weeks annual leave plus the option to accrue time in lieu.
- Sustainable travel allowance, or a parking permit.




- Free membership to Lords Recreation Centre.
- Superannuation co-contributions.
- Up to 12 weeks of paid parental leave.
- 24/7 employee assistance programme.
- Learning and development opportunities.
- Novated lease and salary packaging options.

See what other benefits the City can offer you on the City's website.

Enquiries about this role can be made to Giles Pickard – Manager Parks and Environment Services at [email protected] For further assistance and queries regarding the application process, please contact our HR team at [email protected]

Application Process

To apply for this position, please click apply and follow the prompts to submit your application. You will be asked to upload a CV and cover letter to support your application.

To be considered for the role, it is essential that you demonstrate in your application how you meet the essential requirements. You should ensure that the information you provide in your application is relevant to the job role and is a true and accurate reflection of your experience and skill set.

As an equal opportunity employer, people of diverse backgrounds, genders, cultures, differing abilities and Aboriginal and Torres Strait Islanders are encouraged to apply. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect.

Closing Date:

Thursday 01 October 2026. The City of Subiaco reserves the right to commence shortlisting and interviews earlier than the commencement date. The City also reserves the right to close the vacancy early. If you are interested in this position, please submit an application as early as possible.

Applicants must have the right to work in Australia

📌 Customer Service and Administration Officer (Subiaco)
🏢 City of Subiaco
📍 Subiaco