Permanent Part-Time | Monday to Friday, 8:00am–12:00pm

No weekends. No after-hours.

Do you love dealing with people, staying organised and keeping things running smoothly?

Are you the kind of person who notices what needs to be done and gets onto it before someone has to ask?

Do you enjoy working in a small team where your contribution genuinely matters?

If so, this could be a great fit.

Air Conditioning Doctor is a small, established Adelaide heating and cooling business, and we are looking for a Customer Service & Office Administration Coordinator to become an important part of our office team.

This is much more than simply answering the phone.

You will be one of the first people our customers speak with, helping us understand what they need, asking the right questions, scheduling the right work, keeping customers informed and helping our technicians stay productive throughout the day.

Customer service is the number one priority in this role.

We can teach you about heating and cooling, but you need to bring a naturally bright, friendly and positive approach to dealing with people.

You also need to listen carefully.Every enquiry is different, and part of your role will be learning how to identify the jobs that are a good fit for our business, gather the correct information, ask the right questions and confidently convert suitable enquiries into booked work.

Why you will enjoy working with us

We are a relaxed but qualified, close-knit team with straightforward communication and a strong sense of humour.

Everyone helps each other, and because we are a small business, your contribution will be noticed.

You will have direct access to the owner and plenty of autonomy in your role.

We are also looking for someone who enjoys keeping things organised and wants to really sink their teeth into helping systemise and improve a small business.

If you see a better way of doing something, we want to hear about it.

You will have the opportunity to influence our office systems, processes,



customer communication and the way the business operates day to day.

The role is Monday to Friday, 8:00am to 12:00pm. The 8:00am start is important, as you will often be the person opening the office and taking the first customer calls of the day.

There are no weekends and no after-hours work.

During our busy summer period from October through March, additional hours may be required, with support from another casual office team member.

What you will be doing

Your day will include answering customer calls and enquiries, asking the right questions, convert qualified enquiries to bookings and scheduling technicians, managing customer expectations, following up jobs and keeping information accurate in our systems.

You will also assist with accounts payable and receivable, Xero, supplier invoices and credits, customer payments, reporting and general office administration.

You will work closely with our technicians, Service Manager and Owner to make sure everyone has the information they need and customers are kept informed.

A big part of the role is taking responsibility for what is happening in the office rather than waiting to be told what to do.

Who we are looking for

You will need previous experience in customer service, together with administration experience.

Experience with scheduling, accounts payable, accounts receivable and Xero is highly valued.

Experience working in a trade or service business would be a definite advantage, but it is not essential.

We can teach, provided you can learn. You don’t need to tick every box if you have the right attitude, strong customer service skills and a willingness to develop.

More importantly, you will be:





- Bright, friendly and positive when speaking with customers
- A genuinely good listener who asks and follows scripted enquiry questions

- Highly organised with strong attention to detail

- Calm and methodical when things get busy

- Able to learn and retain information

- Comfortable following systems and processes

- Proactive and always looking for what needs attention next

- Reliable and accountable

- Comfortable dealing with difficult or demanding customers professionally

- Able to work independently while knowing when to ask for help

We are looking for someone who learns from experience. If the same question has been answered several times, we expect you to remember it, use the process and keep moving forward.

Someone with an interest or flair for social media would also be an added bonus.

What success looks like

After six months, we want this person to have genuinely reduced the workload on the Service Manager and Owner.

You will be confidently managing customer expectations, with a high conversion rate, booking the work we want, filtering out unsuitable or time-wasting enquiries, supporting the technicians and keeping the office organised.

You will know what is happening, what needs following up and what needs to happen next.

That is the person we are looking for.

Interested?

Apply through SEEK with your CV and a short cover letter explaining why you think you would be suitable for the role.

You are also welcome to send your application to:

*@airconditioningdoctor.com.au

Please do not phone our office.

We are careful about who we bring into our team because the right attitude and personality matter just as much as experience.

If you are naturally positive, enjoy helping people and love keeping things organised, we would like to hear from you.

We have one position available and are ready to hire.

If you think you’re the right fit, don’t wait — get in touch and apply now.

📌 Customer Service & Office Administration Coordinator (Mansfield Park)
🏢 Air Conditioning Doctor
📍 Mansfield Park