Customer Service Officer - Leisure Facilities

Level 2 -$53,138.87* - $90,851.83* per annum (Inc $20,000 Port Hedland Allowance)

*A 4.5% base salary increase will apply following the approval and formal registration of the Town's Industrial Agreement.

The Town

Port Hedland is a dynamic, diverse town in Western Australia's beautiful Northwest that enjoys a relaxed lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara.

The Role

As Customer Service Officer, you will be responsible for providing professional and efficient customer service to all internal and external customers. Your role will also include greeting visitors, receipting and reconciling payments made to the Town of Port Hedland and managing customer requests. You will have an opportunity to develop your professional skills while also assisting the Facilities business unit in promoting, coordinating and conducting leisure services.

The preferred candidate will need to be available to work the below hours across a fortnightly roster:

Week One

Wednesday 12:45pm - 9:15pm

Thursday 7:45am - 4:15pm

Sunday 9:45am - 6:00pm

Monday 10:45am - 6:00pm

Tuesday 8am - 4pm

Week Two

Wednesday 1:15pm - 9:15pm

Thursday 8am - 4pm

Friday 10:45am - 6:00pm

Monday 7:45am - 4:15pm

Tuesday 12:30pm - 9:15pm

This a great role for candidate with experience in a customer service role who can demonstrate the ability to work effectively in a team environment and independently.

Please refer to the attached position description for further information regarding the role.

Work Related Requirements The preferred applicant will be required to undergo a pre-employment medical,



including drug and alcohol assessment to be considered for the role, as well as possess:

- National Police Clearance
- Rights to work in Australia
- Excellent customer service and interpersonal skills
- Experience in a customer service role and dealing with difficult customers
- Current C class Driver's License

Employee Benefits In addition to the salary our employees enjoy a range of benefits which may include (pro-rata):

- 6 weeks' annual leave with 17.5% leave loading
- 12% Superannuation - with a co-contribution scheme of up to 14%
- Wellness program (includes free gym membership, access to gym classes and pools + Wellness Card to be issued upon successful completion of 6-month probationary period etc.)
- Training and career development opportunities

How to Apply Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721 | Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six month period following the conclusion of this recruitment process.

For further information about this position please contact the ToPH Talent Team on (08) 9158 9300 9158 9300) or .au The Town reserves the right to commence shortlisting prior to the closing date.

Applications close at 11:30 PM on Wednesday 23rd September 2026

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.

📌 Customer Service Officer - Leisure Facilities (South Hedland)
🏢 Town of Port Hedland
📍 South Hedland