About us

Natures Cargo is an award-winning, family-owned and operated wholesale foodservice distribution company and has been a leader in the foodservice industry for over 40 years. Established in 1986, the business has grown from its humble beginnings to become one of Victoria's leading foodservice distributors. With three distribution centres located in Ballarat, Thomastown and Traralgon, Natures Cargo proudly services foodservice outlets across Metro and Regional Victoria.

Our extensive product range includes over 7,500 frozen, refrigerated and dry goods, sourced from more than 500 trusted suppliers. We provide a wide variety of food, beverages and essential products to restaurants, healthcare facilities, educational institutions, hotels, pubs, clubs, cafés and other foodservice establishments.

About the role

We are seeking a Customer Service Officer to join our Customer Service team at our Ballarat office. This is a full-time, on-site role reporting to the Customer Service Manager. The position operates on a rotating roster between 8:00am and 6:00pm, Monday to Friday, and includes a rotating half-day Saturday roster.

Key responsibilities

- Handling inbound sales calls and accurately entering orders into the system
- Reviewing web-based orders to confirm stock availability and delivery dates
- Serving counter sales customers in a polite and efficient manner
- Processing orders and payments using EFTPOS, cash and internal systems
- Assisting sales representatives with orders and invoicing




- Supporting warehouse staff with order fulfilment activities
- Assisting drivers with order sequencing, route planning and delivery enquiries
- Providing customers with product information and support
- Completing daily cash reconciliation

About you

- Minimum 2 years' experience in a phone-based customer service role
- Excellent communication skills, both written and verbal
- Robust attention to detail and accuracy
- Ability to work efficiently in a busy, team-based environment
- Strong organisational skills with the ability to prioritise and multitask
- A proactive, problem-solving mindset
- Competent IT skills, including Microsoft Word, Excel and Outlook
- Ability to follow processes, take direction and adapt to change
- Ability to remain calm and focused under pressure
- Full working rights in Australia with no restrictions

Why Join Us?

- Staff discounts across our extensive product range
- Join a well-established and highly respected foodservice business with a strong presence across Victoria
- Free on-site parking
- Employee Assistance Program (EAP)

How to Apply If you enjoy helping customers, working as part of a busy team and contributing to a well-established local business, we would love to hear from you. Please submit your up-to-date resume and a cover letter outlining your interest in the role.

Only applicants with valid Australian working rights will be considered. Employment is subject to satisfactory reference and police checks. We respectfully request no agency applications.

📌 Customer Service Officer (Ballarat)
🏢 Natures Cargo
📍 Ballarat