Why Proferlo

We're a small, fast-growing furniture business — lean team, real ownership, no corporate layers. We work directly with our own manufacturing partners rather than through resellers, which gives us control over product and supply that most businesses our size don't have, and a real runway as we scale.

Join now and you're not employee #400 answering one queue. You'll be the voice of the business to every customer, and you'll see the direct line between how you handle an enquiry and whether it becomes a sale, a good review, or a repeat order.

About the role

This is a hands-on customer support and admin role built for someone who's already done the hard version of customer service — on a retail floor, face to face, with real money and real complaints on the line — and wants to bring that into an online-only business where every customer interaction happens by phone, email or chat.

You'll own all customer communication and the admin behind it. Most of the day is on a computer: phone, email, live chat, order systems, courier bookings.

What you'll do

- Handle all inbound customer contact — phone, email and live chat — from pre-sale questions through to post-delivery issues
- Convert enquiries into orders: product advice, quoting, following up
- Resolve complaints, delivery problems and freight claims calmly and to a real outcome
- Book and manage outbound orders with our courier (multi-carton freight, so attention to detail matters)
- Process returns, exchanges and customer requests through Shopify and our internal tools
- Keep order and customer records accurate; flag recurring issues so we fix the cause
- Occasionally assist with order prep and warehouse tasks as part of a small team

What we need

- Minimum 1 year frontline retail experience — working the floor, handling sales, phone calls and customer conflict directly.



This is essential.
- Strong computer skills — comfortable learning new platforms fast and working across several at once. Shopify experience is a plus.
- Clear written English; you'll write dozens of customer emails and chat replies a day
- Available at least 4 days per week
- You'll be expected to help with warehouse tasks from time to time, including lifting and moving furniture cartons of up to 30 kg. You must be able to perform these tasks safely.

Bonus points

- High-ticket sales background — car dealerships, furniture, appliances, solar, or similar considered purchases
- Experience using AI tools (ChatGPT, Claude, etc.) in real work — drafting replies, summarising, organising. We use AI heavily and want people who do too.
- Experience with courier or freight booking systems

Pay and progression $28–31/hr + super depending on experience and skills, reviewed yearly against clear targets (response times, resolution rate, conversion on enquiries). Casual applicants: permanent role offered on performance.

Pay: $28.00 – $31.00 per hour

Expected hours: 30.0 – 40.0 per week

Application Question(s)

- Do you have at least 1 year of frontline retail experience dealing directly with customers in person? (Although we are online only, this experience is critical for this role as experience)
- Are you available to work at least 4 days per week? our working hours are 9:30am to 4pm Monday to Friday only
- Can you commute to Acacia Ridge QLD for on-site work at our warehouse/office location?
- This role includes occasional warehouse tasks such as lifting and moving furniture cartons up to 25-30 kg. Are you able to perform these tasks safely and do not have any preexisting medical conditions?
- Which employment type are you applying for? (Full-time / Part time / Casual)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Customer Support & Sales Admin — Furniture Ecommerce (Acacia Ridge)
🏢 Proferlo Furniture
📍 Acacia Ridge