Clear My Debts is an Australian debt management and consolidation provider helping everyday Australians regain control of their finances. We negotiate with creditors, build affordable repayment plans, advocate for clients in financial hardship, and support credit recovery — all under a transparent, subscription-based model focused on genuine client outcomes.

The Role

As a Debt Solution Consultant, you are the first point of contact for people seeking a way out of debt. You'll guide clients through their options with empathy and clarity, assess their financial situation, and design tailored debt management solutions that genuinely improve their position. This is a consultative role — success comes from listening, problem-solving, and building trust, not high-pressure selling. Best of all, you can do it from the comfort of your own home.

Key Responsibilities

- Respond to inbound enquiries and warm leads via phone, SMS, and email in a timely, professional manner

- Conduct thorough fact-finding and financial assessments to understand each client's debts, income, expenses, and hardship circumstances

- Clearly explain Clear My Debts' services, fees, and the debt management process so clients can make informed decisions

- Recommend appropriate solutions — debt management plans, consolidation, hardship arrangements, or credit repair — based on each client's needs and best interests

- Establish affordable monthly repayment arrangements and onboard new clients accurately

- Maintain detailed,



compliant records in the CRM and follow up consistently to convert and retain clients

- Liaise with creditors and internal teams to progress client matters

- Operate at all times within ACL, ASIC, AFCA, and responsible-lending/conduct obligations

About You

- Strong communication and active-listening skills, with the ability to build rapport quickly and explain complex information simply
- A consultative, empathetic approach — genuinely motivated to help people in financial difficulty

- Experience in debt management, financial services, lending, collections, insurance, or a sales/customer-facing role (advantageous)

- Comfortable handling sensitive financial conversations with professionalism and discretion

- Goal-oriented and self-motivated, with the discipline to work independently from home and manage a steady pipeline of clients

- Tech-savvy and confident using CRM systems, email, and phone-based workflows
- A reliable home internet connection and a quiet, private workspace suitable for confidential client calls

- Sound understanding of (or willingness to learn) Australian credit and financial hardship regulations

What We Offer

- Work-from-home flexibility — no commute, better work-life balance

- Competitive base salary plus performance incentives
- A supportive, rapid-growing team with clear progression opportunities

- Comprehensive training in debt management and compliance
- The chance to make a real difference in people's financial lives

📌 Debt solutions consultant | Work From Home (Sydney)
🏢 Clear My Debts
📍 Sydney