Malvern East | $32–$35 per hour plus super, depending on experience Are you warm, organised and naturally good at making people feel welcome?
Victorian Dental Group is looking for a Dental Receptionist / Front Desk Coordinator to become an important part of our established Malvern East team.
We’re an independent, multidisciplinary dental practice where patients are known by name and thoughtful care genuinely matters. You’ll join a friendly and experienced team with clear systems, supportive leadership and a shared commitment to providing an excellent patient experience.
Why you’ll enjoy working with us
- Permanent full-time position across four weekdays
- No weekend work
- Competitive pay based on your experience
- A stable, supportive and genuinely collaborative team
- Structured systems, clear responsibilities and a thorough induction
- Training provided in CareStack dental management software
- Modern, bright and calming practice setting
- Convenient access to public transport and all-day parking
- Friendly, respectful patients who value the care they receive
- Opportunities to develop your skills in patient and treatment coordination
About the role
You’ll be one of the first people our patients speak to and an important part of ensuring their experience feels welcoming, organised and seamless.
Your responsibilities will include
- Welcoming patients and building genuine rapport
- Managing phone calls, emails and appointment enquiries
- Coordinating the appointment book and supporting productive patient flow
- Processing payments, accounts and HICAPS claims
- Maintaining accurate patient information and correspondence
- Assisting with treatment plans and appointment coordination
- Communicating clearly with patients about their next steps
- Supporting the clinical and administrative team with day-to-day practice operations
About you
You may already be an experienced dental receptionist or dental assistant looking to move into a front-office role. We’re also open to candidates from medical reception, professional services or premium customer-service environments who have the right transferable skills. You’ll be well suited to the role if you:
- Are warm, approachable and confident communicating with people
- Enjoy creating a positive and reassuring patient experience
- Are organised and comfortable managing competing priorities
- Communicate professionally by phone, email and in person
- Have strong computer literacy and attention to detail
- Take ownership of your work while enjoying being part of a team
- Have appropriate Australian working rights
Previous dental reception or assisting experience is highly regarded, but not essential for an exceptional candidate. Training in our practice systems and CareStack software will be provided.
About Victorian Dental Group
Victorian Dental Group is a contemporary boutique practice in Malvern East providing general, preventive and specialist dental care. We’re proud of the long-term relationships we’ve built with our patients and the supportive, multidisciplinary team behind their care. We’re looking for someone who wants more than simply a reception job, someone who would enjoy becoming a trusted and valued member of our practice.
How to apply
Please apply through SEEK with your résumé and a brief note telling us why this role appeals to you. We review applications as they arrive and look forward to hearing from you.
📌 Dental Receptionist / Front Desk Coordinator (Malvern East)
🏢 Victorian Dental Group
📍 Malvern East
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