- Short contract until Dec 2026
- Immediate start
- Melbourne CBD location

As a Desktop Support Technician, you will play a key role in supporting technology deployment activities that enable project teams and business users to work effectively. You will provide hands-on technical support for desktop device rollouts, user migrations, troubleshooting, and onboarding activities while ensuring a seamless transition to modern workplace technologies.

Key responsibilities

- Support the deployment of Modern Desktop devices, including device builds, application installation, user migration, and troubleshooting.
- Troubleshoot and resolve hardware, software, and peripheral issues to minimise disruption during deployment.
- Coordinate device replacements and onboarding activities with project teams, service desk staff, and business stakeholders.
- Provide end-user support, including floor-walking, guidance,



and issue resolution during rollout activities.
- Assist with testing, validation, and documentation to support successful deployment and transition to operations.

Criteria

- Demonstrated experience providing desktop, technical support, or device deployment services.
- Experience troubleshooting and resolving hardware, software, operating system, and peripheral issues.
- Ability to deliver excellent customer service and provide effective end-user support.
- Robust communication skills with the ability to engage professionally with stakeholders at all levels.
- Ability to work effectively within established processes while maintaining accurate documentation.
- Ability to work collaboratively within a team to achieve project outcomes.

📌 Desktop Support Technician (Melbourne)
🏢 Ntt Data
📍 Melbourne