About Redion

Redion is a global care, assistance, and travel insurance provider, helping people stay protected and supported wherever life takes them. In Australia, Redion partners with businesses and travellers to deliver travel insurance, emergency assistance, and care services, providing support before, during, and after every journey.

Backed by a global network spanning more than 190 countries, Redion combines local expertise with worldwide reach to be there when it matters most. Guided by our values of Caring, Collaborative, Agile, Reliable, and Experts, we're committed to delivering exceptional experiences for our customers, partners, and people.

About the role

As our Digital Product Owner, you will drive the performance, optimisation, and ongoing evolution of our customer and partner-facing digital platforms across both B2C and B2B channels. Working closely with product, technology, marketing, and commercial teams, you'll own the product lifecycle from prioritisation through to delivery, ensuring exceptional digital experiences that support business growth.

Using data, customer insights, and UX best practices, you'll continuously improve platform performance and help shape digital strategy. This role is ideal for someone who enjoys balancing customer needs, commercial objectives, and technology outcomes in a fast-paced, collaborative environment.

What the role looks like

- Own and drive the digital product roadmap across B2C and B2B platforms, prioritising initiatives that deliver customer value and commercial outcomes.
- Manage the end-to-end product lifecycle,



from gathering requirements and defining user stories through to delivery and continuous improvement.
- Monitor and optimise platform performance using data, analytics, and customer insights to improve conversion, engagement, and customer experience.
- Champion customer-centric design by partnering with UX/UI teams to enhance digital journeys, usability, and accessibility.
- Collaborate closely with marketing, technology, operations, and external partners to deliver seamless digital experiences and strategic business outcomes.
- Build and maintain meaningful stakeholder relationships, providing regular performance reporting, insights, and recommendations to support decision-making.
- Ensure all digital solutions meet compliance, security, and governance requirements while contributing to the long-term digital product strategy.

What you’ll bring

- 5-8 years' experience in Digital Product Management or Product Ownership, ideally within financial services or another regulated industry.
- Extensive policy management system experience
- A bachelor's degree in Business, Technology, Digital or a related discipline. Agile/Product certifications (e.g. CSPO, Protected) are highly regarded.
- Robust understanding of Agile delivery,



digital customer journeys, B2C and B2B platforms, and third-party integrations.
- Proven experience managing the end-to-end product lifecycle, including backlog prioritisation, optimisation, and performance analysis.
- Knowledge of regulatory, privacy, and security requirements within digital and financial services environments.
- Excellent stakeholder management, communication, collaboration, and problem-solving skills.
- A customer-first mindset with a strong focus on accountability, continuous improvement, and data-driven decision-making aligned to our WeCare values.

Why join us At Redion, we're more than a travel insurance and assistance provider. We're a global care business that helps people navigate life's unexpected moments with confidence and peace of mind. Every day, our people make a real difference by supporting customers when they need it most.

What You'll Get

- State of the art offices
- Competitive salary package and annual bonus opportunities
- Flexible Public Holiday Exchange: Trade selected public holidays for alternative dates that better suit your personal, cultural, or family commitments
- 50/50 hybrid working, giving you the flexibility to work from both home and office
- 20 weeks paid parental leave for primary carers, 2 weeks paid for secondary carers
- An active Social Club with regular team events and activities
- Ongoing opportunities for career development and professional growth
- A supportive, collaborative culture where your contributions are recognised and valued

📌 Digital Product Owner (Sydney)
🏢 Europ Assistance Australia and New Zealand
📍 Sydney