At American Express, we empower our colleagues to deliver meaningful impact through collaboration, innovation, and a commitment to excellence. As part of the Technology Vendor Management (TVM) organization, the Director of TVM Operations will play a critical leadership role in driving operational excellence, standardization, and AI-enabled transformation across our global TVM organization.

The Director of TVM Operations will provide strategic leadership with a strong focus on our regional support teams by driving operational consistency, process excellence, and continuous improvement across the varied Technology Vendor Management functions. This role will partner closely with TVM leaders to identify cross-functional synergies, optimize resource utilization, and accelerate the adoption of AI and automation to improve service delivery and business outcomes.

Minimum Qualifications

- 10+ years of experience in Technology Operations, Business Operations, Program Management Office (PMO), Shared Services, Technology Business Management (TBM), Vendor Management, or a related function.
- Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Finance, Operations Management, or a related discipline.
- Proven experience leading large-scale operational transformation, process optimization, and enterprise-wide initiatives within a complex technology organization.
- Demonstrated success influencing senior leaders and driving cross-functional alignment without direct authority.
- Experience establishing operational governance, OKRs, executive reporting, workforce planning,



and performance management.
- Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business insights.
- Excellent written and verbal communication skills with experience presenting to executive leadership.

Preferred Qualifications

- MBA or Master's degree in Business Administration, Technology Management, Information Systems, Data Analytics, or a related field preferred.
- Experience within Enterprise Technology, Technology Vendor Management, Procurement, Strategic Sourcing, Technology Business Management (TBM), or Global Operations.
- Experience leading AI-enabled transformation, automation, and digital productivity initiatives.
- Knowledge of Lean, Six Sigma, Agile, or other continuous improvement methodologies.
- Demonstrated success building global operating models, driving organizational change, and developing high-performing teams across multiple locations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service,



we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability perks (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Director, Vendor Management (Sydney)
🏢 American Express
📍 Sydney