Job Description

Youth Specialist Homelessness Service Intake Officer

n

n
- Full-time Permanent role
n
- Location: Maitland - Lower Hunter
n
- This role is paid under the Social, Community, Home Care & Disability Services Award 2010- Level 4:1 $46.70 p/h
n

n

The Opportunity

n

The Intake Officer is responsible for the provision of quality and consistent service to the Samaritans Youth Specialist Homelessness Services (SHS) Team and administration support to the SHS team.

n

n
- Maintain a current knowledge of the Youth Homelessness in the Hunter Region and the services that SHS relates to
n
- Provide an initial crisis response (including intake, information and referral) together with advocating for all individuals regardless of the stage of homelessness they are faced with
n
- Provide current sector wide information to young people, their significant others, families and other service providers in Newcastle and the Lower Hunter including "hubs" in Maitland, Cessnock and Dungog LGA's
n
- Be responsive to those contacting the service ensuring they are receiving information that clearly outlines the relevant pathways to reflect the differing needs of the young person
n
- Provide practical and appropriate emotional support to young people who may come from diverse backgrounds and experience
n
- Portray a positive image of Samaritans
n
- Develop and implementation of more efficient structures, procedures and processes to support delivery of quality service
n
- Work closely with SHS Team Leader to ensure the provision of quality services to external and internal customers
n

n

Why work for us?

n





Advantages

n

n
- 14 weeks paid maternity leave or 3 weeks paid parental pay. + Super Contributions after 12 months
n
- Salary Packaging on a range of everyday living expenses (Mortgage, Rent and Bills), up to $611/fortnight
n
- Up to 40% off on school enrolment fees at any of our Newcastle Anglican schools
n
- Meals & Entertainment Salary packaging up to $2,650
n
- Access to Fitness Passport (over 300+gyms)
n
- Free access to our corporate Employee Assistance Program
n
- Flexible working options (including compressed week, RDO's, 9-day fortnights).
n
- Career and development opportunities
n
- The opportunity to work within an innovative, collaborative team environment
n

n

Essential Qualifications

n

n
- Certificate III in Business Administration or relevant experience
n
- Certificate III in Community Services or relevant experience
n
- Current driver's license
n
- A current Working with Children check (with clearance to work with children)
n
- A current NDIS check
n
- National Police Check (Newcastle Anglican will consider the relevance of any reported outcomes).
n

n

Desirable Experience

n

n
- Excellent communication and interpersonal skills
n




- Experience in intake & assessment processes
n
- Understanding of, and ability to implement Trauma Informed Practices.
n
- Ability to build and maintain successful partnerships with other services.
n
- Understanding of Child Protection policy and procedures.
n
- Excellent organisational skills and experience managing a complex range of activities
n
- Demonstrated experience using word, excel and access programs
n
- Strong attention to detailUnderstanding and practical application of confidentiality principles
n
- Demonstrated understanding of WHS responsibilities.
n
- Ability to show initiative and work independently.
n
- Experience working with databases Who we are?
n
- Newcastle Anglican is at the core of some of the most well-known businesses within Newcastle, Hunter, Central Coast & Mid North Coast organisations. Our service agencies include Anglican Care and Samaritans as well as Newcastle Anglican Schools Corporation and 54 Anglican parishes.
n
- For more information on who we are and the work we do, visit www.newcastleanglican.org.au .
n
- For further information please email our Talent Team at [email protected]
n
- Applications Close: when we find you!
n
- Samaritans promotes the safety, wellbeing and inclusion of all children and young people.
n
- You must have the right to live and work in Australia.
n
- No agencies or third party applications please.
n
- We will consider candidates as they apply and encourage early application. Interviews may commence prior to the closure date
n

📌 SHS Intake Officer (Maitland)
🏢 Newcastle Anglican
📍 Maitland