Job Description

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The next step in your career starts here...

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- Permanent Full Time
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- Monday to Friday
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- Rotating roster: 7:00am to 3:00pm, 8:00am to 4:00pm, 9:00am to 5:00pm
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As a Customer Service Coordinator at our Customer Support Centre in Dandenong, you'll become part of a supportive team that keeps our operations running smoothly.

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This office-based role combines customer service, administration and operational coordination, with a strong focus on supporting customers and internal stakeholders over the phone and via email.

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You'll enjoy variety in your role including:

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- Reviewing and processing applications and customer requests
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- Supporting allocation activities, including coordinating equipment, kit requirements and compliance checks
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- Providing support to internal and external customers via phone and email, with no face-to-face customer interaction
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- Managing enquiries and coordinating customer outcomes across multiple communication channels
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- Working across multiple systems to maintain accurate records, documentation and compliance information
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- Prioritising competing tasks and managing multiple workflows throughout the day
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- Collaborating with colleagues and stakeholders across the business to deliver positive customer outcomes
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What you'll get in return

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We provide our team with a wide range of perks and advantages, including:

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- Development and career progression pathways
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- Flexible working options available- let's discuss what works best for you
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- Access to our employee discounts, benefits and wellbeing program including Fitness Passport
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- Purchased additional leave program
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- Novated leasing and salary sacrifice
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- 12 weeks Paid Parental Leave in addition to government parental leave scheme
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- Volunteering opportunities through the Coates Foundation
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What you'll bring to the role

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- Experience in customer service, administration, coordination, contact centre or a similar office-based role
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- Strong communication skills and confidence supporting customers and stakeholders via phone and email
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- Excellent organisation and prioritisation skills, with the ability to manage multiple tasks and enquiries
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- Strong computer literacy and the ability to navigate multiple systems and learn new technologies quickly
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- Sound knowledge of Microsoft Office applications, including Outlook, Word and Excel
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- A proactive, team-focused approach and a commitment to delivering great customer outcomes
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Looking for more reasons to join Coates?

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At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

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We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

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But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

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Visit careers.coates.com to learn more about our values and opportunities.

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Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

📌 Customer Service Coordinator (Victoria)
🏢 Coates Hire Operations Pty
📍 Victoria