About the role

As Duty Manager, you will be responsible for overseeing the venue during your shifts, supporting staff, maintaining excellent customer service, and ensuring all operational and compliance requirements are met.

Key responsibilities

- Supervising and supporting staff during shifts

- Opening and/or closing the venue as required

- Ensuring high standards of customer service are maintained

- Managing day-to-day venue operations

- Handling customer enquiries and resolving issues professionally

- Supporting staff with day-to-day tasks and decision-making

- Ensuring responsible service and venue compliance requirements are followed

- Completing relevant cash-handling and operational duties

- Creating a positive and professional environment for both staff and customers

About you

- Has previous experience in a supervisory,



leadership or duty management role

- Is confident taking responsibility and making decisions

- Has excellent communication and customer service skills

- Can remain calm and professional in a busy setting

- Is reliable, punctual and well-presented

- Works well both independently and as part of a team

- Is flexible with availability, including evenings, weekends and public holidays where required

- Current Responsible Person (RP) accreditation

- Previous hospitality, gaming, club or venue experience is highly regarded

- Responsible Service of Gambling (RSG) accreditation — desirable but not mandatory

📌 Duty Manager (Penneshaw)
🏢 Penneshaw Pub
📍 Penneshaw