Sales Associate (part time) - Pacific Fair

The role of the Sales Associate is to assist the Team Leaders and Store Manager in all aspects of the Hermès store within Hermès standards. The Sales Associate will provide exceptional client experience to all clients whilst supporting the store with daily operations and back-of-house duties. The Sales Associate will assist in maintaining the store workplace, image of the House and will be involved in store related activities.

Major Responsibilities:

Responsible for the contribution of all daily store operations including but not limited to:

Client Experience:

Strives to provides exceptional client experience in line with the Sales & Service Ambassador guidelines and benchmarks to every client in Hermès

Practices the Orange Box Ceremony and Hand Rituals

Clientele with current and potential clients to establish and maintain client relationships

Handle complex client experience concerns and issues, i.e. dissatisfied customers, exchanges, returns, after-sales according to the Store Notebook

Offer exceptional aftersales experience to all clients with assessment of repairs and accurate completion of relevant forms

Capture accurate and relevant information through POS and CRM systems

Communicates feedback gathered through in...

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Luxury & Designer Goods Retail 101-1,000 employees

A creator, artisan and seller of high-quality objects since 1837,



Hermès is an independent, family-owned French house that employs more than 22,000 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.

Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in 294 stores around the world.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 22,000 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.

Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in 294 stores around the world.

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📌 Sales Associate (part time) - Pacific Fair (Queensland)
🏢 Hermes Australia
📍 Queensland