The role acts as a central point of contact between customers, field service Supervisors and internal stakeholders, ensuring service requests are prioritised, communicated and executed efficiently.

Roster: Mon – Fri 10.5 hours per day (including unpaid meal breaks)

Location: Perth Precinct (Perth Airport, WA)

What you’ll do:

- Coordinate customer enquiries, service requests and work order activities.
- Assist Field Supervisor with schedule of field service technicians to maximise responsiveness and efficiency.
- Manage work orders from creation through to completion and invoicing.
- Source and coordinate parts to support maintenance and breakdown work.
- Provide proactive updates to customers and build strong relationships.
- Support continuous improvement, compliance and service delivery outcomes.

What you’ll need:

Education / Certificates:

- Certificate III, Certificate IV or equivalent business, administration or customer service qualification (desirable)

Experience and Knowledge:

Essential:

- Mechanical aptitude or understanding of heavy equipment components and repair processes.
- Previous experience in a customer service, service coordination or administration role.
- Strong organisational and time management skills.
- Demonstrated ability to manage multiple priorities in a fast-paced workplace.
- Intermediate proficiency in Microsoft Office applications, particularly Outlook, Excel and Teams.
- Strong verbal and written communication skills.

Desired:

- Cert III Mobile Plant Technology or similar trade qualifications.
- Experience within mining, construction, industrial services,



heavy equipment or related industries.
- Experience coordinating mobile field service technicians.
- Knowledge of service management systems.
- Experience with parts ordering and inventory coordination.

Our Benefits inclusive of but not limited to:

- Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
- Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 6329

📌 Field Service Customer Coordinator (Perth)
🏢 Westrac
📍 Perth