We are looking for an enthusiastic, motivated and experienced Financial Counsellor to support individuals and families who are experiencing, or are at risk of experiencing, financial hardship to build their financial stability and resilience.

This Financial Counsellor Role is funded via our partnership in the Financial Wellbeing Collective to provide Outreach services to multiple Aboriginal Community Controlled Organisations (ACCO) partners. The role is suited to someone who enjoys working relationally and flexibly with partnering organisations, Elders, Community Leaders and community members to deliver culturally safe, responsive and accessible services.

You will be confident working with people, communicating with patience and respect, and providing a positive experience for every person who engages with Midlas.

This is a full-time role to 30 September 2027 with possibility of extension; job-sharing or part-time may be considered for the right candidate depending on Midlas’ ability to staff required hours of the position.

About Us The Midland Information Debt and Legal Advocacy Service (Midlas) is a not-for-profit Community Legal Centre with offices in Midland and Ellenbrook that supports clients and community with legal services, disability advocacy, financial wellbeing, tenancy advocacy and community engagement programs.

About the role The role will include the following duties but not limited to:

- Work alongside ACCO staff, Elders and Community Leaders to plan and deliver outreach in a culturally safe, responsive and flexible way.
- Contribute to the development and strengthening of partnerships between Midlas, ACCOs and the FWC, including feedback that supports continuous improvement and responsive service delivery.
- Provide high-quality, holistic, client-centred financial counselling and advocacy for people experiencing financial difficulty, with a particular focus on First Nations clients, families, carers and kin accessing services through ACCO outreach.
- Provide one-to-one support, financial assessment, goal-focused casework and advocacy that builds financial capability and resilience.
- Provide culturally appropriate community education and information activities in partnership with ACCOs.

This is a rewarding prospect for experienced and highly motivated individual to join our team and work closely with the Midlas team to make a positive difference in our communities. What we value for this role The Midlas Mindset is a key part of how we deliver our services, focusing on Collaboration, Compassion, Inclusion, and Excellence. We’re looking for somebody that demonstrates:

- A genuine commitment to supporting ACCO Partners, clients and the surrounding communities
- A patient, approachable,



and compassionate manner when supporting community members through a trauma-informed, strengths-based approach
- Demonstrated understanding of culturally safe practice and a commitment to ongoing cultural learning, reflection and responsiveness.
- Sound understanding of the social issues facing financially disadvantaged clients and their families and recognition of the priorities, strengths and community knowledge of ACCO partners.
- Passion for educating and working with individuals to achieve longer behavioural change
- Confidence managing regular interactions and appointments with clients and consistently delivering excellent service
- Ability to manage competing priorities while maintaining a calm and professional approach
- Ability to work independently and contribute positively within a team environment

Advantages

- Competitive remuneration
- Gifted leave – Birthday leave and additional leave days to all staff during the end of year closedown period
- Salary packaging tax benefits specific to not-for-profit organisations
- Strong values-based and for-purpose organisation
- Growing organisation with great career opportunities
- Flexible workplace culture
- Professional Development, Cultural supervision and support via the FWC to exceptional professional Financial Counselling one and one and group supervision.
- Working within a dedicated and experienced Financial Wellbeing Team Financial Counsellors and Capability professionals and Energy Ahead Coaches.
- Work in a caring and collaborative team environment with people who are passionate about delivering quality services that support community
- Annual renewal of membership and attendance at the FCAWA conference
- Employee Assistance Program

Required Education/Licences/Certificates

- Hold a Diploma of Community Services - Financial Counselling
- Be a member/eligible to be a member of the Financial Counsellors Association of WA
- Current unrestricted driver’s licence and access to a reliable vehicle
- Possession of current satisfactory National Police clearance certificate (no older than 3 months from the issue date) and ongoing renewal every 2 years at employee’s expense
- Possession of Working with Children Check

Relevant Experience, Skills, Knowledge & Personal Attributes

- Experience in client assessments, casework management, consumer advocacy and the ability to maintain records and statistics




- Sound understanding of the social issues facing financially disadvantaged clients and their families
- Knowledge of the relevant legislation and information pertaining to financial issues including current debt practices, bankruptcy legislation and credit codes
- Demonstrated ability to engage in financial assessment, financial counselling, advocacy and negotiation on behalf of clients.
- Demonstrated ability to build respectful, trusting and collaborative relationships with Aboriginal people, communities and Aboriginal Community Controlled Organisations.
- Ability to work relationally and flexibly in an outreach environment, recognising the priorities, strengths and community knowledge of ACCO partners
- Experience preparing and presenting community education and raising awareness of relevant issues.
- Demonstrated efficiency in time management, planning and organizational skills
- Exceptional interpersonal skills
- Demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
- Proficient in the use of MS Office and client database management systems
- Ability to work with flexible schedule in response to business requirements

How to apply for this job

- Provide your updated and current CV
- Provide a Cover Letter addressing the selection criteria
- Short listing will commence immediately, and we reserve the right to close the position without notice.

Important: Applications that fail to address all the above will not be considered.

Shortlisting will commence immediately and we reserve the right to close the position without notice.

Before an offer of employment can be made, a Working with Children Check, National Police Clearance of not older than 3 months and a current, unrestricted driver's license must be submitted.

Only suitable candidates will be contacted if shortlisted.

For further information, please contact [email protected] using the subject line Client Support Officer

Unsolicited resumes and contact from recruitment agencies will not be accepted

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background and people of all ages. We are committed to providing a safe environment for all children and vulnerable people and proactively take measures to protect children/vulnerable people.

Midlas encourages applications from diverse backgrounds and is committed to equal opportunity and inclusion. If you require support to complete your application, please contact [email protected].

📌 Financial Counsellor (Midland)
🏢 Midlas
📍 Midland