About Us

Pinctada Hotel Broome is a member of the Paspaley Pearls Group, founded in 1952, which has since grown into a diverse group of companies. While Paspaley’s core business is pearling, including pearl production, wholesale, and retail, it also has extensive involvement in engineering, aviation, agriculture, hospitality and resort accommodation, and commercial property.

An opportunity exists for a Front Office Manager at Pinctada Hotel Broome, located just minutes from the turquoise waters and white sands of the famous Cable Beach. The hotel is situated in one of WA’s most iconic tourist towns and is surrounded by tropical gardens, capturing the essence of Broome through its distinctive design and facilities.

Front Office Manager | Broome

We are seeking an experienced Front Office Manager to join our hotel in Broome. This is a key leadership role responsible for delivering exceptional guest experiences, leading the front office team, and supporting revenue and yield management outcomes.

You will be the face of the hotel, ensuring smooth daily operations and consistently high standards of guest service from arrival to departure.

Why Join Us

- Market-competitive salary: $85K – $95K super (based on experience)

- Subsidised staff accommodation available (on-site & off-site options)

- Supportive and professional team environment

- Career development opportunities within hospitality

- Exposure to revenue management and yield optimisation

- Stable, full-time role in a well-established hotel

What You’ll Do





- Oversee daily front office operations, including reception, guest services, and concierge

- Ensure smooth and professional guest check-in and check-out processes

- Manage reservations across PMS and third-party booking platforms

- Support revenue and yield management strategies through occupancy monitoring, rate awareness, and reporting

- Drive sales opportunities to increase revenue and enhance guest experience

- Handle guest enquiries, complaints, and service recovery professionally

- Manage billing, payments, and accurate guest records

- Lead, train, and support the front office team

- Collaborate with housekeeping, reservations, and other departments to ensure smooth operations

What We’re Looking For

- Previous experience as a Front Office Manager or senior front office leader in a 4–5 star hotel

- Strong understanding of revenue management and yield principles

- Confident and approachable leader with a hands-on approach

- Strong communication, organisation, and problem-solving skills

- Experience using hotel PMS and booking systems

- Ability to work in a fast-paced hospitality environment

- Availability to work a 7-day rotating roster

Apply Now

If you are an experienced hospitality professional ready to take the next step in your career, we’d love to hear from you.

Apply today to join our team in Broome and play a key role in delivering outstanding guest experiences while supporting strong operational and revenue outcomes.

📌 Front Office Manager (Broome)
🏢 NORTHERN AUSTRALIA HOTELS
📍 Broome