Full-Time Position Smiths Beach Resort is a luxury beachfront resort located in the heart of the Margaret River wine region. We are currently seeking a professional, guest-focused Guest Experience Agent to join our Front Office team. This is a hands-on hospitality role combining front-office operations and reservations support in a relaxed, luxury resort environment.

About the Role As a Guest Experience Agent, you will be one of the first points of contact for our guests and play an important role in delivering a welcoming and memorable experience throughout their stay. You will assist with daily front-office operations, guest enquiries, accommodation bookings, and general guest services, while maintaining a high standard of customer care and professionalism.

Key Responsibilities - Welcoming guests and assisting with check-in and check-out - Responding to guest enquiries via phone and email - Assisting with accommodation reservations and booking enquiries - Entering and updating reservations within the booking system - Providing guests with resort and local area information - Managing guest requests and general front office administration - Processing payments and maintaining accurate guest records - Working closely with housekeeping and other resort departments - Delivering qualified and personalised guest service at all times About You - Previous hospitality or customer service experience preferred - Experience using RMS or similar property management and booking systems - Strong communication and interpersonal skills - Professional presentation and a positive attitude - Ability to work well within a team environment - Comfortable managing phone, email, and guest enquiries - Strong attention to detail and organisational skills - Flexibility to work weekends, public holidays, and peak trading periods as required Working Hours This is a full-time position with standard rostered hours generally between 9:00am and 5:30pm. Additional flexibility is required during peak periods and high occupancy, with shifts occasionally rostered between 8:00am and 7:00pm based on operational requirements.

What We Offer - Supportive and friendly team environment - Staff discounts and resort benefits - Career development opportunities - The opportunity to work in one of Western Australia’s most beautiful beachfront location Only applicants with a Resume and cover letter outlining why they would be suitable for the position will be shortlisted.

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This position is only applicable for Permanent Australia Residents or holding a visa with no work restrictions. If you are passionate about hospitality and enjoy creating exceptional guest experiences, we would love to hear from you. Please apply with your resume and a short cover letter.

📌 Guest Experience Agent (Yallingup)
🏢 Smiths Beach Resort
📍 Yallingup