About the role

We are seeking a Guest Service Agent to join The SEBEL Margate Beach, a premier hospitality destination located in Margate, QLD 4019. This is a full-time or part-time position that offers the perfect opportunity to deliver exceptional guest experiences whilst maintaining a flexible work schedule. As a Guest Service Agent, you will be the welcoming face of our hotel, responsible for ensuring every guest interaction is warm, professional and memorable.

Your role is strategically important to our operations, directly contributing to guest satisfaction, loyalty and the overall reputation of The SEBEL Margate Beach.

Key responsibilities

- Greeting guests upon arrival and departure with professionalism and genuine warmth
- Managing front desk operations including check-ins, check-outs and room assignments
- Answering guest enquiries and providing information about hotel facilities, local attractions and services
- Processing reservations, amendments and cancellations efficiently and accurately
- Handling guest requests and concerns with patience and problem-solving skills to ensure satisfaction
- Maintaining accurate guest records and updating the property management system
- Coordinating with other departments to ensure seamless service delivery
- Managing payments and processing transactions securely and accurately
- Providing concierge services and local recommendations to enhance the guest experience
- Maintaining a clean, organised and professional front desk environment

What we're looking for

- Proven experience in a guest-facing role, preferably in hospitality or hotel environments




- Excellent communication skills with the ability to engage professionally with guests and colleagues from diverse backgrounds
- Strong organisational and time management abilities to juggle multiple guest requests simultaneously
- Proficiency with hotel management systems and Accor computer programs; training will be provided if necessary, Opera Cloud experience preferred.
- Friendly, patient and service-oriented temperament with a genuine desire to help guests
- Ability to work as part of a team whilst also managing tasks independently
- Problem-solving mindset with the ability to handle complaints tactfully and constructively
- Reliable and punctual with flexibility to work varied shifts, including evenings and weekends
- Attention to detail and commitment to maintaining high standards of professionalism
- Current or willingness to obtain First Aid or CPR certification is advantageous

What we offer Working at The SEBEL Margate Beach means joining a energetic hospitality team committed to excellence.

We offer competitive remuneration for full-time or part-time hours, allowing you to maintain a healthy work-life balance.



Our team members benefit from ongoing training and development opportunities to enhance their skills and progress their hospitality careers. We foster a supportive and inclusive workplace culture where your contributions are valued and recognised.

Additional benefits include staff discounts on accommodation and dining, access to employee wellness programs, and the opportunity to work in a beautiful beachside location that attracts guests from around the world. We are committed to creating an environment where every team member can thrive both professionally and personally.

About us The SEBEL Margate Beach is a leading hospitality establishment located on Queensland's stunning coast. We pride ourselves on delivering outstanding guest experiences through genuine hospitality, attention to detail and a commitment to excellence. Our hotel combines modern comfort with warm, personalised service, making it a preferred destination for leisure and business travellers alike.

We are dedicated to fostering a positive workplace culture where our team members are empowered to excel and contribute to our success. At The SEBEL Margate Beach, we believe that every guest interaction matters and every team member plays a vital role in creating memorable experiences.

Apply now

If you are passionate about delivering exceptional guest service and would like to be part of our welcoming team at The SEBEL Margate Beach, we would love to hear from you. Please submit your application including your resume and a cover letter outlining your relevant experience and why you are interested in this role.

📌 Guest Service Agent (Margate)
🏢 The SEBEL Margate Beach
📍 Margate