Job Description

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- Gold Coast | RACV Royal Pines Resort | Overnights Part time 19-38 hours week
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- Generous employee advantages & discounts on RACV products & resorts
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- Join a large trusted Australian brand & VIC's largest member-based organisation
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Great Things Start Here

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Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

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At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.

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About the Opportunity

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Are you ready to join the future of resort hospitality on the Gold Coast? The excitement is building on the Gold Coast, as the 2032 Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies.

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Are you a natural leader who thrives when the rest of the world is asleep? We are seeking a professional and experienced Night Supervisor to oversee our Front Office overnight operations 10.30pm - 6.30am. This hands-on leadership role is responsible for the safety, security,



and satisfaction of our guests while ensuring the successful completion of Night Audit processes and end-of-day reporting. At RACV, we're committed to creating memorable experiences for our guests while providing rewarding careers for our people.

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This could be just the right role for you?

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As the senior operational leader onsite overnight, you'll be the first point of contact for guest needs, team support, and incident management, helping maintain the premium standards RACV is known for. Reporting to the Duty Manager on shift, your key responsibilities for the role include:

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- Lead overnight Front Office operations, ensuring exceptional guest service and smooth resort operations
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- Oversee Night Audit processes, including end-of-day rollovers, financial reconciliations, and reporting
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- Manage guest arrivals, departures, reservations, enquiries, feedback, and service recovery
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- Act as the first responder to guest, visitor, and property incidents, prioritising safety and security
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- Conduct overnight property inspections and security checks to ensure compliance with resort procedures
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- Support, coach, and develop team members while fostering a positive and collaborative culture
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- Work closely with Housekeeping,



Security and other departments to deliver a seamless guest experience and maintain RACV's premium service standards
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What you'll need to be successful

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- Full availability and flexibility to work a rotating roster on the overnight shifts 10.30pm - 6.30am including weekday, weekends & public holidays
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Supervisory or leadership experience in Front Office Reception, Guest Services or Night Audit within a 4 or 5-star hotel environment

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Knowledge and understanding of hotel front office operations and guest service standards

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Proficient admin skills and MS office applications, and experience with hotel PMS systems, Opera preferred

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Sound financial reconciliation and reporting skills

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Excellent communication, problem-solving, and conflict-resolution abilities

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High level of initiative, attention to detail and organisational skills

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- Hold valid RSA, First Aid & CPR certificates
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Hold or be eligible to obtain a Qld Working with Children Check Blue Card

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- Professional personal presentation
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We are Offering

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Permanent Part-time 19-38 hrs week

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Competitive salary + penalties evenings, weekends & public holidays + 12% super

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Generous employee benefits & discounts on RACV products & resorts

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Employee of the month awards & recognition programs + healthy team culture

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Training, development and career progression opportunities

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Laundered uniform

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Complimentary parking onsite

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The RACV difference

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Be part of a team who cares. Back your ambition and find a new career with RACV.

📌 Night Supervisor (City of Gold Coast)
🏢 RACV
📍 City of Gold Coast