Job Description

Summary

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Exciting opportunities available now with theTownsville Hospital and Health Service.

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Job details

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- Position status: Fixed Term Temporary
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- Position type: Full-time
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- Occupational group: Health - Health Service Support
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- Classification: AO3
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- Workplace Location: Townsville region
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- Job ad reference: QLD/TV691801
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- Closing date: 20-Sep-2026
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- Fortnightly salary: $3129.60 - $3480.40
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- Job duration: 12 months not exceeding 2 years
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- Contact person: Tracy Dyer
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- Contact details: (07) 4433 8033; Access the National Relay Service
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About the work unit / facility

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Mental Health Service Group / Townsville University Hospital

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About your prospect

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This role delivers exceptional person-centered customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

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About your new employer

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Clinical Excellence

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The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to creative healthcare solutions.

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Career Growth and Development

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We support career progression with structured pathways, secondment opportunities, and access to education and training programmes. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

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Supportive Workplace Culture and Regional Advantage

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A solid community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network.

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Work/Life Balance and Lifestyle Benefits

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Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

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Competitive salary and benefits:

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- Salary range: $81,649 to $90,801 p.a. (AO3)
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- 4 to 6 weeks annual leave with 14%-17.5% loading
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- 12.75% employer contribution to superannuation
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- Plus Salary Sacrificing options may be available
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Requirements:

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- Highly regarded: Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
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- Highly regarded: High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
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- Highly regarded: Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
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- This is a Vaccine Preventable Disease (VPD) risk role.
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- Pre-employment checks will be conducted.
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Enquiries are welcome; for a confidential discussion please contact:

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Tracy Dyer on (07) 4433 8033.

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Applications close: Sunday, 20 September 2026

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Please refer to the Role Description for further details.

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Further information

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

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