Please note this is a 5 day a week in office role located on the Brisbane Northside. It has a paid on-call component one Saturday every 6 weeks for 4 hours.

An Australian retail group is seeking an IT Support Team Leader for a permanent position. This is an opportunity to lead a service desk and end-user computing function while staying close to the technology and the people who rely on it. You will combine technical troubleshooting with coaching, workload management and service performance oversight.

Working across a multi-site corporate network, you will help keep systems secure, available and fit for business use. The role offers variety across Microsoft 365, endpoint and identity management, infrastructure, networking, telephony, vendor relationships and technology projects.

What You'll Be Doing

- Lead, coach and support Service Desk and End User Computing staff
- Provide hands-on support for service requests, escalated incidents and complex technical issues
- Manage team workloads, priorities and resource allocation
- Monitor and report on SLA, KPI and customer service performance
- Act as the escalation point for major incidents
- Support Microsoft 365 services including Exchange Online, Teams, SharePoint, Intune and Entra ID




- Drive continual service improvement, call reduction, automation and documentation initiatives
- Support infrastructure, networking, telephony, endpoint, identity and access management across dealership and corporate environments

What You'll Need (Essential)

- At least 5 years of experience in IT support, service desk or end-user computing environments
- Demonstrated experience leading, mentoring or coordinating technical support teams
- Hands-on Microsoft 365 administration experience across Exchange Online, Teams, SharePoint, Intune and Entra ID
- Experience using ITSM platforms
- Strong troubleshooting, incident management and problem-solving skills
- Excellent communication, organisation and customer service skills
- Ability to work effectively across a fast-paced, multi-site workplace

Nice to Have

- ITIL certification or equivalent experience
- Microsoft certifications
- Experience with Fortinet, Meraki or SD-WAN technologies
- Cyber security experience
- PowerShell, Power Automate or process automation experience
- Experience supporting automotive dealership operations

📌 Information Technology Support Team Lead (Brisbane City)
🏢 Digital Native - Digital u0026 Technology Recruitment
📍 Brisbane City