The Intake Support Officer provides administrative support to the Child Protection Conferencing Unit (CPCU).

The unit delivers high-quality dispute resolution services state-wide to parties involved in contested child protection proceedings in accordance with the Dispute Resolution Centres Act 1990 and Child Protection Act 1999.

Your Key Responsibilities:

- Provide confidential and accurate administrative support to the CPCU team including opening and closing files, data entry, filing, processing forms, sending letters and requests for information.
- Accurate data entry to record outcomes, dispute types and complete pays for sessional staff
- Liaise and schedule telephone appointments with correctional facilities
- Answer phone calls in a qualified manner and provide information about the operation of CPCU and the services provided by the Dispute Resolution Branch (DRB) to the public and others
- Manage telephone messages and email enquiries to the CPCU.
- Quickly develop knowledge of the Dispute Resolution Centres Act 1990 and Child Protection Act 1999 and other relevant policies and legislation.
- Assist in the organisation / scheduling of court ordered conferences, facilitations, meetings, functions and special events as required
- Maintain and operate computer-based word processing,



spreadsheets and databases
- Analyse monthly spread sheets and statistical information as required
- Participate productively and cooperatively as a member of the team.
- Other tasks as allocated by the Manager or Case Coordinator by delegation

Technical skills, abilities and cultural capabilities:

- Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.
- Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
- Communicates effectively with persons of various social, cultural, economic and educational backgrounds.
- Communicates effectively with First Nations people through applying culturally safe, sensitive and supportive language.
- Proficient in using Microsoft Office applications, especially Excel, but also Outlook, Word and Teams as well as the ability to learn the DRB database Mediation Organiser.
- Maintains a high standard of record keeping in accordance with record keeping protocols and timeframes.
- Enter data with a high degree of accuracy and provide analysis of statistical data.

Applications to remain current for 12 months.

📌 Intake Support Officer Child Protection Conferencing (Brisbane)
🏢 Queensland Government
📍 Brisbane