Department: IT

Reports to: Executive Manager Information Technology

Location: 486 Albert Street, East Melbourne (Hybrid – 3 days in office)

About us

Catholic Development Fund (CDF) is a values-based financial institution that provides funding and support across its footprint of Catholic organisations, including parishes, primary and secondary schools, healthcare, aged care, and social services providers.

Our work enables real impact: from hospital wings for the sick, safe havens for the homeless, and classrooms for the young – we support our customers to grow their mission. Through our expertise and commitment, we help Catholic organisations and everyday put their faith into action and contribute to a fairer, more cohesive society.

Position purpose The role will proactively identify, troubleshoot, and resolve complex issues impacting staff productivity, including Microsoft 365 application stability, user profile management, authentication services, Cloud technologies, endpoint performance and Citrix performance and reliability. Working closely with managed service providers, infrastructure teams, and business stakeholders, the position will drive root cause analysis, service improvements, and technology optimisation initiatives to enhance the overall digital employee experience.

Position responsibilities

Microsoft 365 Administration

· User provisioning and deprovisioning

· Licensing management

· Security groups

· Entra ID (Azure AD) basics

· Authentication and MFA support

· Service health monitoring

SharePoint Online Administration

· Site creation and management

· Document libraries and metadata

· Permissions management

· External sharing controls

· SharePoint troubleshooting

· Governance and compliance awareness

OneDrive for Business Support

· File sync troubleshooting

· Sharing and permissions

· Recovery of deleted files

· Version history management

· Migration and user onboarding support

Exchange Online & Outlook

· Mailbox administration

· Shared mailbox support

· Calendar and meeting management

· Outlook profile management

· Distribution groups

· Mail flow troubleshooting

· Offboarding and mailbox access management

Microsoft Teams Support

· Team and Channel creation/configuration

· Meeting and webinar support

· Teams Phone basics

· Teams Rooms and meeting room troubleshooting

· Chat, file sharing,



and permissions management

· User adoption and training

Citrix Infrastructure Administration The resource should be capable of diagnosing and optimizing the Citrix environment.

· Citrix Virtual Apps and Desktops

· Citrix NetScaler / ADC

· Citrix Director and Studio

· Citrix Profile Management

· Citrix Workspace App troubleshooting

· Citrix performance monitoring and optimization

Endpoint Management & Windows Engineering

· Microsoft Intune

· Windows 11 administration

· Windows Update for Business

· Endpoint configuration

· Group Policy

· Patch management

· Software packaging and deployment

Network & Performance Troubleshooting

· Network performance analysis

· TCP/IP troubleshooting

· WAN optimisation

· QoS implementation

· SD-WAN concepts

· FortiGate firewall knowledge

· Bandwidth monitoring

Identity & Access Management

· Microsoft Entra ID

· Single Sign-On (SSO)

· MFA troubleshooting

· Azure AD Connect

· Token and certificate troubleshooting

Monitoring & Analytics

· Citrix Director

· Microsoft Endpoint Analytics

· Azure Monitor

· Log Analytics

· Performance baselining

Security & Compliance

· Microsoft Defender awareness

· Mimecast awareness

· Data Loss Prevention (DLP)

· Information Protection

· Retention policies

· Secure external sharing

· Audit log investigations

Endpoint provisioning, offboarding, maintenance & asset lifecycle

· Build, provision and deploy laptops for new starters and role

· Perform device wipe, retirement and reallocation processes

· Remediate workstation issues.

Meeting rooms & collaboration spaces

· Support meeting room connectivity

· Administer room accounts/resources used for Teams-enabled rooms

Position requirements

Education, core skills and experience

- Tertiary qualified (i.e. University Degree / TAFE Diploma) or relevant business/technical qualifications
- Experience with ITIL-aligned service management practices, including incident, request,



change and problem management.
- Robust customer service mindset with the ability to support non-technical users and communicate clearly during incidents or service disruptions.
- Basic PowerShell or automation experience for Microsoft 365, endpoint administration, reporting and repeatable support tasks.
- Strong knowledge in Windows endpoint support and device lifecycle management
- Strong understanding of Microsoft 365 admin and user support
- Exposure to cloud technologies (AWS/Azure) and security/monitoring tooling coverage (Defender/ Mimecast/ Intune).
- Minimum 2 years' experience in a senior End User Computing, Digital Workspace, Citrix Engineering or Systems Engineering role.
- Demonstrated experience supporting Microsoft 365 and up-to-date workplace technologies.
- Experience managing complex technical incidents and driving problem management outcomes.
- Experience working with Managed Service Providers (MSPs) and third-party technology vendors.
- Experience implementing service improvements that enhance system performance, reliability and user satisfaction.
- Proven ability to translate technical issues into business impacts and communicate effectively with stakeholders at all levels.

Key Stakeholders

Internal:

- Executive Manager Information Technology
- Executive Leadership Team
- Technology, Operations, Risk, Finance, Transformation and Client Services teams
- Managed Service Providers
- Technology Vendors

External

- Other CDF entities and affiliated organisations

CDF's Employee Values

CDF is the trusted financial services partner empowering Catholic organisations and communities to build, serve and grow

Our values are at the heart of our organisations and everything we do. They keep us accountable and on track to deliver. These values are:

- Stewardship: Carefully managing all that is entrusted to us, honouring our obligation to sustain and nurture what has been placed in our care.
- Compassion: Extending care, empathy, and understanding to all, recognising the inherent dignity in every individual.
- Integrity: Committing to honest, truthful and ethical conduct in all our interactions and decision making.
- Excellence: Striving for the highest standards in all we do, continuously improving our services to better fulfill our mission.

📌 IT Support (Melbourne)
🏢 Catholic Development Fund (Cdf)
📍 Melbourne