Job Description

About the role

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Melville Motors is seeking an experienced Service Manager to join our team on a full-time basis. This is a strategic leadership position responsible for overseeing all aspects of our service department operations. You will play a crucial role in ensuring the highest standards of customer service, managing technician teams, and driving the profitability and efficiency of our service operations. This position is integral to maintaining Melville Motors' reputation for excellence in the automotive industry.

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Key responsibilities

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Manage and supervise the service department team, including scheduling, performance management, and ongoing professional development of technicians and support staff

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Oversee all service operations to ensure effective workflow, timely job completion, and adherence to quality standards

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Maintain comprehensive knowledge of service inventory, equipment, and tools, ensuring adequate stock levels and proper maintenance

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Handle customer inquiries, manage service appointments, and ensure exceptional customer satisfaction throughout the service process

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Diagnose and resolve technical issues related to vehicle servicing, repairs, and maintenance

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Monitor service department financial performance, including labour costs, parts utilisation, and revenue targets

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Implement and maintain health and safety protocols to ensure a safe working environment for all staff

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Liaise with management regarding service department performance, staffing needs, and strategic improvements

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Maintain detailed service records and reports to track performance metrics and identify areas for improvement

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What we're looking for

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Proven experience as a Service Manager or in a similar supervisory role within the automotive industry

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Strong technical knowledge of vehicle servicing, repairs, and maintenance procedures

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Demonstrated leadership and team management capabilities with the ability to motivate and develop staff

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Excellent customer service and communication skills, with the ability to manage client expectations professionally

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Proficiency in service management software and computer systems commonly used in automotive dealerships

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Sound understanding of automotive industry best practices, safety regulations, and compliance requirements

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Robust organisational and time management skills with the ability to prioritise multiple tasks effectively

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Problem-solving abilities and a proactive approach to improving service department operations

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Relevant qualifications or certifications in automotive service or management are advantageous

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Valid driver's licence and willingness to test drive vehicles when necessary

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What we offer

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At Melville Motors, we are committed to providing a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with experience, opportunities for professional development and career progression, and a team-oriented culture that values excellence. We provide access to industry training and development programmes to enhance your skills and knowledge. We recognise work-life balance as important and strive to create flexible working arrangements where possible. Our workplace promotes inclusivity and diversity, and we welcome applications from candidates of all backgrounds.

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About us

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Melville Motors is a trusted name in the automotive industry, committed to delivering exceptional service and quality vehicles to our customers. With a strong reputation built on reliability, professionalism, and customer-centric values, we have established ourselves as a leading automotive dealership in the region. We pride ourselves on our skilled team, modern facilities, and dedication to maintaining the highest standards in vehicle servicing and sales. Our mission is to provide outstanding automotive solutions that exceed customer expectations whilst fostering a workplace culture of respect, integrity, and continuous improvement.

📌 Service Manager (Perth)
🏢 Melville Motors
📍 Perth