Job Description

Resilience Team Leader

n

Citizens Advice Somerset is seeking a Resilience Team Leader to lead the development and delivery of targeted and responsive advice provision, supporting clients to recover, rebuild and retain financial resilience.

n

You'll ensure our programme aligns with the Somerset Crisis and Resilience Alliance, representing the service within Neighbourhood Networks, and strengthening relationships between our Resilience Team and partner organisations.

n

The team will provide advice and casework across, supporting clients referred through Alliance partners, Task Lists, Adviceline and CoAPs.

n

This role suits a confident communicator and experienced adviser or caseworker who thrives in a fast-paced environment. You'll lead and support the Resilience Team,



occasionally provide direct client support in person or remotely, and ensure high-quality, target-driven delivery. Robust organisation, coaching skills and the ability to build effective partnerships are essential. If you're motivated by helping people regain stability and want to contribute to a countywide support network, this role offers a meaningful opportunity.

n

For an informal chat about the role: contact: Kylie. [email protected]

n

Interviews: week commencing 28th September 2026

n

Note: we reserve the right to close application process early

📌 Resilience Team Leader (Somerset)
🏢 Citizens Advice
📍 Somerset