Job Description

Rydges Resort Hunter Valley is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

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About EVT:

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As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

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About Rydges Hotels and Resorts:

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Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.

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Located in the heart of Australia's premier wine region, situated across an enormous slice of pristine countryside. Rydges Resort Hunter Valley is a vibrant 419-room resort and an all-encompassing destination for leisure, conferences, and unforgettable events. As home to the award-winning Hunter Valley Conference and Events Centre, we offer an expansive range of event spaces - from intimate boardrooms for 10 to grand celebrations for over 1,100 guests. Whether it's a corporate gathering, elegant gala, or poolside cocktail party, our diverse venues and state-of-the-art facilities are designed to impress. With a dedicated events team, exceptional local cuisine, and immersive wine and food experiences, we bring every occasion to life with flair.

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2025 & 2026 Hunter Valley Legends Awards

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Hunter Valley Accommodation Operator of the Year

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2025 & 2026 Accommodation Australia NSW Awards for Excellence Winner

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Best Health & Wellbeing Practices

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About the Role:

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We're currently seeking a full-time Conference & Events Manager - a hands-on, energetic leader who thrives in a fast-paced environment and knows how to deliver five-star service with a smile.

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Reporting directly to the Director and Assistant Director of Food & Beverage, this full-time role is ideal for someone with a strong background in hospitality or events, a passion for creating memorable guest experiences, and the confidence to lead from the front.

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As an integral member of the Food & Beverage leadership team, this role will be responsible for the strategic direction and leading the successful operations of our Conference & Events team.

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This is a role suited to a hands-on person with a can-do attitude, keen eye for detail and an ability to lead, develop and motivate a large team. Experience in a similar management role in operations is preferred, while a love for hospitality and a passion for providing excellent service to our guests is a must! The successful candidate will have the availability to work when across both day and evening shifts, including weekends.

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If you've got a big personality, love a challenge, and are ready to take the next step in your hospitality career, we'd love to hear from you!

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Key Responsibilities:

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- Lead the day-to-day operations of the Conference & Events (C&E;) department, assigning tasks, overseeing event execution, and setting performance and development goals for team members.
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- Provide regular coaching, mentoring, and feedback to support performance improvement and conflict resolution.
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- Ensure all team members are trained in accordance with hotel standards, service expectations, and relevant regulations.
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- Equip the team with the necessary tools, resources, and knowledge to deliver seamless service.
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- Foster solid communication and collaboration across departments to drive exceptional guest experiences.
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- Maintain optimal staffing levels in line with business demands and guest volume.
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- Build and maintain effective relationships with guests, vendors, and other external stakeholders.
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- Design and implement structured onboarding and training programs for new team members and supervisors.
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- Manage staffing actions including performance reviews, recognition, and disciplinary processes in alignment with hotel policies.
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- Proactively engage with guests to share information about hotel services, loyalty programs, local attractions, and events.
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- Conduct site inspections and host potential clients to showcase the resort's event capabilities.
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- Collaborate with clients during the planning phase to recommend room configurations, event flows, menus, décor, AV, and more, ensuring productive and impactful events.
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- Coordinate all event logistics including room setups, staging, lighting, audiovisual, guest flow, catering, accommodation blocks, transport, billing, and VIP services.
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- Hold daily meetings with planners to review event details, address billing queries, and ensure client satisfaction.
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- Conduct pre- and post-event briefings with clients and internal teams to drive continuous improvement.
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- Review and act on guest feedback and satisfaction surveys to enhance future service delivery.
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- Prepare and manage departmental forecasts, operational plans, and productivity reports.
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- Assist with the development of the department's annual budget and financial objectives.
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- Monitor budgets, drive upselling opportunities, and minimise waste to improve revenue performance.
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Skills & Experience:

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- Minimum 4 years' experience in a senior operations role within Food & Beverage or Conference & Events.
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- Proven track record in high-volume, fast-paced environments.
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- Demonstrated ability to lead and motivate large operational hospitality teams.
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Benefits & Perks:

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- Incredible team member discounts from your first day on-the-job.
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- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
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- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
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- Awesome winter and summer savings and discounts at Thredbo.
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- Rapidcareer growth opportunities through our EVT network.
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- Local community involvement, volunteering and charitable giving.
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- Australia and NZ's largest and most diverse experiences company
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Join Rydges Resort Hunter Valley and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

📌 Rydges Resort Hunter Valley Conference & Events Manager (Quorrobolong)
🏢 EVT - Entertainment | Ventures | Travel
📍 Quorrobolong