Engage students in evidence-informed sessions that promote student emotional literacy, resilience building, digital safety and citizenship, coping strategies, and help-seeking behaviours.

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Powered by yourtown, Kids Helpline is here for children and young people whenever they need us, anytime for any reason 24/7, through tailored mental health counselling services in line with their changing preferences for help-seeking.

Realise your potential at yourtown.

your opportunity

Kids Helpline @ School is a free early intervention program available to all Australian primary schools. The program uses tertiary-qualified Facilitators and video conferencing technology to engage students in evidence-informed sessions that promote student emotional literacy, resilience building, digital safety and citizenship, coping strategies, and help-seeking behaviours.

Kids Helpline @ School aims to increase awareness of Kids Helpline services as well as to build on student ability to tackle challenges impacting their mental health and wellbeing. A Kids Helpline @ School facilitator's role as part of the Kids Helpline @ School team is to develop content, video conference with teachers and students across Australia and to work in the early-intervention space.

We are looking for a Facilitator to take ownership of a Kids Helpline @ School room through facilitating sessions, and reviewing and updating delivery content in line with the latest evidence and research. Reporting to the Kids Helpline @ School Program Manager, the Facilitator will work a Monday to Friday day shift roster.

This represents an excellent development opportunity to gain new skills. You will be provided with training on how to interact over video-conferencing technology and how to facilitate sessions.





This position is a maximum term contract position, backfilling parental leave until November 2027.

what we are looking for

You will need to be tech savvy, particularly in using video conferencing platforms and be comfortable being on camera and facilitating sessions with primary and high school students. You will also need to be flexible, adaptable and reliable, and be able to work autonomously to meet service outcomes and program needs.

You will bring

- passion, commitment and belief in young people
- relevant degree in Psychology, Social Work, Counselling, Human Services or similar
- demonstrated understanding of the Kids Helpline therapeutic counselling framework and service delivery, or ability to quickly gain an understanding of the Kids Helpline therapeutic framework and service delivery
- demonstrated understanding of social, cognitive, developmental and mental health issues impacting the lives of children, young people and their families
- excellent presentation, public speaking and communication (both written and verbal) skills, with the ability to build rapport with school-age children
- solid problem solving skills with the ability to adapt to changing and challenging circumstances
- knowledge and understanding of the Australian educational landscape and school curriculum is desirable

your benefits When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:





- salary sacrifice options to increase your take home pay
- regular line supervision and support plus internal practice supervision
- ability to negotiate adaptable work hours and work arrangements
- opportunities for internal and external professional development
- free access to LinkedIn Learning including over 16,000 learning modules
- a genuine focus on employee health and wellbeing
- yourWellness program includes free access to Calm & Centr Apps
- access to free and confidential counselling sessions for you and members of your immediate family
- access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
- an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

Click “Apply” to submit your application and take the next step in a career where your work truly matters.

Please paste this link into your browser to view the full position description: https://assets.yourtown.com.au/PD.KASFacilitator

Contact: Marnie Elliot, Talent Partner, on [0434 609 384](tel:0434 609 384)

Role closes: 27 September 2026

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.

📌 Kids Helpline @ School Facilitator (Milton)
🏢 yourtown
📍 Milton