Senior Manager, Quality & Compliance - Contact Centers (New South Wales)

Senior Manager, Quality & Compliance - Contact Centers (New South Wales)

11 Sep
|
Qantasgroup
|
New South Wales

11 Sep

Qantasgroup

New South Wales

Job Description

Qantas seeks a Senior Manager Quality & Compliance - Contact Centres to shape the quality, compliance and continuous improvements strategy underpinning every customer interaction across CC&R;, including our Global Contact Centres.

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You'll own the end-to-end Quality & Compliance Framework, drive governance, risk management and multi-site continuous improvement. You'll use data, analytics and AI-enabled solutions to identify opportunities, strengthen controls and deliver measurable gains.

📌 Senior Manager, Quality & Compliance - Contact Centers (New South Wales)
🏢 Qantasgroup
📍 New South Wales

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