Your role within Housing and Homelessness Services (HHS) will support the department to Develop, implement, deliver and manage learning and development programs for housing and homelessness services. The work you will do helps someone every day, and that means the world to us.

Frontline Services, HHS provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will be delivering training to department staff and others involved in the delivery of housing products and services in Housing Service Centres.

- Deliver learning and development activities including information sessions, workshops and training to facilitate effective, consistent and informative customer service delivery.

- Design, develop and review appropriate training and training materials on business systems, policies and procedures that assist staff to understand and apply their knowledge and training to practical workplace situations.

- Coordinate the planning, administration, and resources necessary to prepare and deliver learning and development activities within agreed timeframes and to specified outcomes.





- Evaluate and recommend suitable external training providers and facilitators to deliver training with an emphasis on providing value for money, consistency and quality outcomes.

- Provide advice on contemporary training practices and methodologies to senior management and if appropriate adapting or modifying to suit individual locations and learning needs.

- Evaluate internal and external learning and development activities and regularly monitor feedback to assist improved training methods and outcomes.

- Conduct training needs analyses and develop relevant training plans.

- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Applications to remain current for 12 months.

Job Ad Reference: QLD/700775/26

Closing Date: Friday 25 September 2026

Occupational group Education & Training

📌 Learning & Development Officer (Frontline Services) (Brisbane)
🏢 Queensland Government
📍 Brisbane