THE ROLE Client outcomes and experience - Own a portfolio of clients, including complex or high‑value engagements - Act as a trusted senior contact, resolving issues with sound judgement - Ensure clear, timely and professional communication - Influence client retention, confidence and long‑term relationships - Act as escalation point for complex or high‑risk matters Quality, compliance and risk - Ensure all work meets qualified, regulatory and ethical standards - Exercise independent judgement on non‑routine technical matters - Identify and manage risks to clients and the firm - Maintain oversight of team outputs and ensure quality through review and leadership WIP and fee recovery - Manage workflow, scoping and allocation of work across the team - Drive sustainable fee performance and recoverability - Review WIP and invoicing aligned with firm expectations Team leadership and development - Lead, coach and mentor team members - Build capability, judgement and confidence in others - Provide timely feedback, guidance and escalation support - Lead performance and development discussions,



ideally with experience using formal review processes such as half-yearly reviews Ideal Candidate - 7+ years’ professional experience in public practice accounting - Demonstrated experience leading people and managing outcomes - Proven ability to exercise independent judgement in complex situations - Strong client management and relationship skills - High level communication and influencing capability - Strong organisational skills with ability to manage competing priorities - Commercial mindset with an understanding of fees, workflow and performance - Degree in Accounting or Finance - CA or CPA (completed or working towards) - Detail focused, organised and reliable with strong time management and the ability to manage competing priorities - Clear written and verbal communication skills and able to build positive working relationships with clients and direct reports Systems experience - Xero, MYOB - BGL 360, MYOB AE, CAS (highly desirable) - Intermediate MS Office

📌 Manager (Mount Lawley)
🏢 Letizia Palmer
📍 Mount Lawley