Quality Assurance & CX Performance Lead (Williamstown)

Quality Assurance & CX Performance Lead (Williamstown)

11 Sep
|
Jobtailor
|
Williamstown

11 Sep

Jobtailor

Williamstown

Job Description

Jobtailor in Australia seeks a QA leader to oversee quality standards across omni-channel support. You will assess interactions, evaluate agent and AI performance, and manage complaint workflows while driving continuous improvement in customer experience.

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You will lead QA calibration, extract insights from CSAT/FCR/AHT data, and collaborate with multiple internal teams to address risks and ensure contractual compliance.

📌 Quality Assurance & CX Performance Lead (Williamstown)
🏢 Jobtailor
📍 Williamstown

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