We are seeking an experienced Medical Receptionist to join our General Practice on a casual basis. This is a great opportunity for someone with a genuine interest in healthcare and strong customer service skills to become part of a supportive team, providing a welcoming and efficient front-of-house experience for our patients.
Key responsibilities
- Greet and check in patients in a friendly, professional manner
- Manage appointment bookings, cancellations, and rescheduling via Best Practice software
- Answer and direct phone calls, emails, and general enquiries
- Process patient billing, Medicare claims, and private health fund transactions
- Maintain accurate and confidential patient records
- Manage incoming and outgoing correspondence, including referrals and results
- Support doctors and nursing staff with administrative tasks as required
- Maintain a clean, organised, and welcoming reception and waiting area
- Handle sensitive patient interactions with empathy and discretion
About you
- Previous experience as a receptionist in a General Practice or medical setting
- Proficiency with Best Practice (PM/CM) software
- Sound understanding of Medicare, DVA, and private billing processes
- Excellent phone manner and interpersonal communication skills
- Strong attention to detail and accuracy in data entry
- Ability to multitask and remain calm under pressure in a busy clinic environment
- Understanding of patient confidentiality and privacy obligations (Privacy Act / My Health Records)
- Flexibility and availability to cover casual/relief shifts, including short-notice requests
Benefits
- Supportive and friendly team setting
- Opportunity to gain broader experience across a busy general practice
- Convenient Redcliffe location
📌 Medical Receptionist – General Practice (Casual) (Redcliffe)
🏢 Talent Hub
📍 Redcliffe
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